Twitter support in the past has been great. That is why it was such a shock and disappointment to get that absolutely worthless canned reply to my request. And it wasn't an automated reply from the Zendesk system. The reply was manually sent many hours later.
It was clearly from someone who knows absolutely nothing about the Platform. Why is such a person even looking at and responding to tickets sent to api[at]twitter.com? On this forum, Twitter staff always tell us to send support requests, debug info, etc., to api[at]twitter.com. With all the millions in cash that Twitter has in the bank, one really does not want to hear about staff shortages. On Jan 12, 4:27 am, Tim Haines <tmhai...@gmail.com> wrote: > Twitter's been trying to hire new support staff for quite a while now. > You'll probably remember Doug's email. From what I can determine, they've > had no luck finding people, because it's still the engineers answering > questions in here. > > They're stretched. Saying something sucks and following it with !!! > probably doesn't help the moral of the guys who are helping - often out of > hours from what I can see. > > I feel the frustration too, but there's definitely more constructive things > you can do about it. Why not send out a tweet, or message to your other > networks saying Twitter's looking for support staff? > > Tim. > > On Tue, Jan 12, 2010 at 5:50 PM, Dewald Pretorius <dpr...@gmail.com> wrote: > > I sent very specific questions to a...@twitter.com, not knowing that it > > is now being automatically fed into the Zendesk Twitter helpdesk > > system. > > > The answer I received back consisted of: > > > --------------------- > > I suggest that you check out the API wiki for this information: > >http://apiwiki.twitter.com/. We also have a very active and helpful > > community athttp://groups.google.com/group/twitter-development-talk, > > where our API team interacts with developers on a regular basis. You > > may want to join the group to participate in conversations about > > topics like these. > > > Hope that helps, > > Support > > -------------- > > > Well, F-ING D-UH!!!!!! > > > Thanks for nothing.
