Perfectly put Ryan. On 16 Feb 2010, at 18:46, Ryan Sarver wrote:
> Sorry I am a little late to the thread and there are a lot of topics here so > I'll do my best to cover them. > > 1. Email notices - we send out an email for warnings and for suspensions > every time to the email on record for the account that is being suspended. If > the email isn't up to date or isn't valid then you won't receive it, but > otherwise an email goes out every time. So it would be good to make sure the > email on record for each account is a valid one. > > 2. Dispute a warning or suspension - we've always said that emailing > [email protected] is the right path for disputing a warning or suspension. If > you feel that you have emailed us at that address and haven't gotten a > response, let me know, but the whole reason we use ticketing on that email > endpoint is to make sure we follow up with each thread. > > 3. Publication of policies - we are working to make them clearer and easier > to find. However, we disagree that posting explicit boundaries is a good > idea. The policies are in place to help enforce the spirit of Twitter which > cannot be broken down into explicit numbers. If you are having problems with > living on the edges of the unpublished numbers, then you are likely doing > something that is not within the spirit of the platform. > > 4. Hostile language - we have said over and over that we are open to > constructive criticism. It forces us to be better and we strive to be better, > however, we won't put up with hostile and inflammatory language on the list. > We're all professionals here and we expect a certain level of professionalism > from everyone on the list. > > Let me know if you have any questions. Best, Ryan
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