That brings up a question. If your VAR decides to get out of the business
and is not taken over by another VAR does your contract automatically revert
to IBM support or does it just go into limbo until you decide to search for
another VAR or coax IBM into taking it over. I'm talking hypothetically
here, no specifics. I've heard of companies, in the past before IBM was
involved and not necessarily U2, that have just disappeared overnight and
left their customers without support and was wondering what IBM's policy is
on this.
----- Original Message -----
From: "Brian Leach" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Thursday, January 26, 2006 5:10 AM
Subject: RE: [U2] Knowledgebase access
Phil,
This is something for which the U2UG have been actively campaigning. That
campaign is beginning to bear fruit:
1. There are now a number of articles on the techconnect that are
available
'outside' the knowledge base (e.g.the excellent article by Mark Baldridge
publicised on the list earlier) and this number is increasing.
2. The U2UG are creating our own knowledge base - this will contain our
own
articles and links to other resources. We are already discussing
availability of specific IBM articles through this route.
3. One stumbling block has been the desire of certain distributors to keep
access to the library to themselves. This obviously puts IBM in a
difficult
position as far as access is concerned, so AFAIK IBM have now introduced a
policy whereby users CAN get access to the knowledge base IF their
distributor agrees. If you register for the knowledge base today, you will
get an email with the instructions on how to take that forward.
There are a number of technical and practical hoops through which this
process needs to go (not least since the knowledgebase is a shared IBM
resource covering other product ranges as well) but we are very aware of
this and IBM are moving in the right direction. As with all these things,
it
takes time.
Please be sure we will continue to press IBM hard on this matter over the
coming year.
Brian
U2UG Board
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of phil walker
Sent: 26 January 2006 07:52
To: [email protected]
Subject: RE: [U2] Knowledgebase access
The issue is that the Universe user has their maintenance
through a distributor and myself as a reseller, and I believe
you can only access the knowledgebase when a Universe user
has support directly through IBM.
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