IMO IBM is pretty messed up in this regard. I recently ran into the same situation where we are no longer allowed to access IBM directly and had to go through a VAR. They eventually agreed to set us up an account so that we could at least perform searches on the IBM web site. After that was setup we could log into the site and search BUT 99% of the results were locked out so we had no access to the info other than that included in the search summary. Of course navigating the labyrinths that is the IBM web site to figure out where to actually do a search or even just to find the proper product page is another nightmare altogether.
Personally I think that IBM should take a cue from MS and make all documentation, knowledgebase, etc open for public access. Why they think this is info is so hush hush top secret I have no idea. Its hard to promote a product that is locked in a vault in the basement out of view from all but the illuminate. ;-) Gerry -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jerry Banker Sent: July 7, 2006 10:28 To: [email protected] Subject: [U2] UV - tech support Why does IBM send me alerts that document information is available but after I get on their site they won't let me read it. I have a couple of different logins on their site and I never know which one is necessary to get to where. Why not have one login that allows you to get to what they want to let you get to and have done with it? One way I log in it's my email address and a special IBM assigned user ID, another is a user name created by me with a password created by me, and then there is another screen that asks for a user ID and password but it isn't any that I have already mentioned. Yes I have a support contract with IBM but the contact letter/number combination seems to change yearly and the IBM site keeps telling me that the contract number is not valid. When I do get logged in the sites display my name and company name correctly so what is the problem. Jerry ------- u2-users mailing list [email protected] To unsubscribe please visit http://listserver.u2ug.org/ ------- u2-users mailing list [email protected] To unsubscribe please visit http://listserver.u2ug.org/
