agreed but support and access to information are 2 completely different issues. Pretty much any MS documentation you can dream of is freely available online to anyone who wants it.
Btw - you do not have to pay to report a bug with MS, you *may* have to pay to get a fix, but that is pretty standard anywhere without a support contract. Gerry -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of George Gallen Sent: July 7, 2006 11:32 To: [email protected] Subject: RE: [U2] UV - tech support I beg to differ.....Below is an email I received from microsoft when I attempted to report a bug I found in IE 6 (What other company do you know of that charges you to report a bug to them?????) Hello George, Thank you for contacting Microsoft Online Customer Service. I apologize for any delay in our response to your issue. Due to an increase in requests, our response may be longer than usual. We appreciate your patience. I understand you have identified a bug in Internet Explorer 6 and you would like to report this bug. I request you contact the Microsoft Product Support Services team to submit a report with regard to the bug you have identified in Internet Explorer 6. You may contact them by calling (800) 642-7676. Representatives in this team are available 24 hours a day. You may have to pay for the support and then arrange for a refund if the SP determines the issue is in fact produced by a bug. You may also submit a Product Bug Report through mail by sending a letter containing a complete description of the bug including the actions, software, and hardware associated with the bug and whether or not it is consistently reproducible. This letter can be sent to the address specified below: Attn: <Product Name> Development Group Microsoft Corporation One Microsoft Way Redmond, WA 98052 You may have to pay for the support and then arrange for a refund if the SP determines the issue is in fact produced by a bug. George, I hope the above information is helpful. If you have additional concerns, please do write back to us http://support.microsoft.com/oas/default.aspx?gprid=1139 Thank you for using Microsoft products and services Rajeesh Microsoft Online Customer Service Representative If you have any feedback about your Online Customer Service experience, please send an e-mail to my manager, Nikhil Ramachandran, at [EMAIL PROTECTED] > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of Marc Harbeson > Sent: Friday, July 07, 2006 11:09 AM > To: [email protected] > Subject: RE: [U2] UV - tech support > > > <soapbox> > This whole access think of IBM's is a big pile of crap. > > You would think getting end CLIENTS access to what they NEED > would be a > simple process - one that even the likes of Microsoft does better than > IBM is doing. > > At least under the Informix flag we could get to the damn documents... > </soapbox> ------- u2-users mailing list [email protected] To unsubscribe please visit http://listserver.u2ug.org/ ------- u2-users mailing list [email protected] To unsubscribe please visit http://listserver.u2ug.org/
