In order to use these tools, there's probably a right that you have to grant to 
your Windows account.  Something like "Impersonate a client after 
authentication" or something like that.  Is there anything in the event log 
that gives you more information?

-----Original Message-----
From: u2-users-boun...@listserver.u2ug.org 
[mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Bill Haskett
Sent: July-12-12 3:03 PM
To: U2 Users List
Subject: Re: [U2] UD - xAdmin Tool & Support

Yes.  I even did a jig spinning counter-clockwise.  :-)

Bill

------------------------------------------------------------------------
----- Original Message -----
*From:* robert.hou...@fwic.net
*To:* U2 Users List <u2-users@listserver.u2ug.org>
*Date:* 7/12/2012 3:00 PM
*Subject:* Re: [U2] UD - xAdmin Tool & Support
> Did you try both user@domain and domain\user formats of user id?
>
> -----Original Message-----
> From: u2-users-boun...@listserver.u2ug.org 
> [mailto:u2-users-boun...@listserver.u2ug.org] On Behalf Of Bill Haskett
> Sent: July-12-12 2:56 PM
> To: U2 Mail List
> Subject: [U2] UD - xAdmin Tool & Support
>
> I have a client where I installed UD v7.3 on a new server in their domain.  
> They use a VPN for external connectivity.  I've connected to their VPN and 
> can do the following using my standard (domain) Windows
> credentials:
>
> 1)  Remote Desktop to the UD server,
> 2)  Log into UD on the designated telnet port,
> 3)  Telnet to the RDP port 31438.
>
> I cannot, however, use the "Extensible Administration Tool" to access their 
> UD server.  I get the following error:
>
> Login Failed
> "The combination of user name and password provided is incorrect."
>
> I've tried logging in with the domain but nothing works.  Any ideas what 
> security settings are preventing me from accessing the UD server.  The older 
> UniAdmin tool doesn't work either.
>
> Any ideas?
>
> Bill
>
> P.S.  When I go to the Rocket support site I can't access U2 support; I get a 
> page with links to:
>
> 1)  Rocket Aldon,
> 2)  Rocket M204, and
> 3)  Rocket PASSPORT.
>
> My credentials are filled in but the [Submit] button is disabled and I can't 
> get it enabled; thus I can't access U2 support.  Any ideas here also?
>
> Thanks,
> _______________________________________________
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> U2-Users@listserver.u2ug.org
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