In order to use these tools, there's probably a right that you have to grant to your Windows account. Something like "Impersonate a client after authentication" or something like that. Is there anything in the event log that gives you more information?
-----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Bill Haskett Sent: July-12-12 3:03 PM To: U2 Users List Subject: Re: [U2] UD - xAdmin Tool & Support Yes. I even did a jig spinning counter-clockwise. :-) Bill ------------------------------------------------------------------------ ----- Original Message ----- *From:* [email protected] *To:* U2 Users List <[email protected]> *Date:* 7/12/2012 3:00 PM *Subject:* Re: [U2] UD - xAdmin Tool & Support > Did you try both user@domain and domain\user formats of user id? > > -----Original Message----- > From: [email protected] > [mailto:[email protected]] On Behalf Of Bill Haskett > Sent: July-12-12 2:56 PM > To: U2 Mail List > Subject: [U2] UD - xAdmin Tool & Support > > I have a client where I installed UD v7.3 on a new server in their domain. > They use a VPN for external connectivity. I've connected to their VPN and > can do the following using my standard (domain) Windows > credentials: > > 1) Remote Desktop to the UD server, > 2) Log into UD on the designated telnet port, > 3) Telnet to the RDP port 31438. > > I cannot, however, use the "Extensible Administration Tool" to access their > UD server. I get the following error: > > Login Failed > "The combination of user name and password provided is incorrect." > > I've tried logging in with the domain but nothing works. Any ideas what > security settings are preventing me from accessing the UD server. The older > UniAdmin tool doesn't work either. > > Any ideas? > > Bill > > P.S. When I go to the Rocket support site I can't access U2 support; I get a > page with links to: > > 1) Rocket Aldon, > 2) Rocket M204, and > 3) Rocket PASSPORT. > > My credentials are filled in but the [Submit] button is disabled and I can't > get it enabled; thus I can't access U2 support. Any ideas here also? > > Thanks, > _______________________________________________ > U2-Users mailing list > [email protected] > http://listserver.u2ug.org/mailman/listinfo/u2-users > _______________________________________________ > U2-Users mailing list > [email protected] > http://listserver.u2ug.org/mailman/listinfo/u2-users _______________________________________________ U2-Users mailing list [email protected] http://listserver.u2ug.org/mailman/listinfo/u2-users _______________________________________________ U2-Users mailing list [email protected] http://listserver.u2ug.org/mailman/listinfo/u2-users
