Robert:

The only event-log entries I see are:

- - - - - - - - - -
Log Name:      Application
Source:        Uni RPC Service
Date:          7/12/2012 2:18:18 PM
Event ID:      1004
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      MyMachine.MyDomain.com
Description:
The description for Event ID 1004 from source Uni RPC Service cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

The service/host connection can not be found
- - - - - - - - - -

...and...

- - - - - - - - - -
Log Name:      Application
Source:        SideBySide
Date:          7/12/2012 12:30:06 AM
Event ID:      33
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      MyMachine.MyDomain.com
Description:
Activation context generation failed for "e:\U2\ud\bin\convsecu.exe". Dependent Assembly Microsoft.VC80.DebugCRT,processorArchitecture="x86",publicKeyToken="1fc8b3b9a1e18e3b",type="win32",version="8.0.50608.0" could not be found. Please use sxstrace.exe for detailed diagnosis.
Event Xml:
- - - - - - - - - -

I know the RPC service is running and responds to a telnet connection (on port 31438), and have no idea what "convsecu.exe" is for and why it caused an error here.

I'll contact the administrator to see if we can get the policies right.  :-(

Thanks again.

Bill

------------------------------------------------------------------------
----- Original Message -----
*From:* [email protected]
*To:* U2 Users List <[email protected]>
*Date:* 7/12/2012 3:07 PM
*Subject:* Re: [U2] UD - xAdmin Tool & Support
In order to use these tools, there's probably a right that you have to grant to your 
Windows account.  Something like "Impersonate a client after authentication" or 
something like that.  Is there anything in the event log that gives you more information?

-----Original Message-----
From: [email protected] 
[mailto:[email protected]] On Behalf Of Bill Haskett
Sent: July-12-12 3:03 PM
To: U2 Users List
Subject: Re: [U2] UD - xAdmin Tool & Support

Yes.  I even did a jig spinning counter-clockwise.  :-)

Bill

------------------------------------------------------------------------
----- Original Message -----
*From:* [email protected]
*To:* U2 Users List <[email protected]>
*Date:* 7/12/2012 3:00 PM
*Subject:* Re: [U2] UD - xAdmin Tool & Support
Did you try both user@domain and domain\user formats of user id?

-----Original Message-----
From: [email protected] 
[mailto:[email protected]] On Behalf Of Bill Haskett
Sent: July-12-12 2:56 PM
To: U2 Mail List
Subject: [U2] UD - xAdmin Tool & Support

I have a client where I installed UD v7.3 on a new server in their domain.  
They use a VPN for external connectivity.  I've connected to their VPN and can 
do the following using my standard (domain) Windows
credentials:

1)  Remote Desktop to the UD server,
2)  Log into UD on the designated telnet port,
3)  Telnet to the RDP port 31438.

I cannot, however, use the "Extensible Administration Tool" to access their UD 
server.  I get the following error:

Login Failed
"The combination of user name and password provided is incorrect."

I've tried logging in with the domain but nothing works.  Any ideas what 
security settings are preventing me from accessing the UD server.  The older 
UniAdmin tool doesn't work either.

Any ideas?

Bill

P.S.  When I go to the Rocket support site I can't access U2 support; I get a 
page with links to:

1)  Rocket Aldon,
2)  Rocket M204, and
3)  Rocket PASSPORT.

My credentials are filled in but the [Submit] button is disabled and I can't 
get it enabled; thus I can't access U2 support.  Any ideas here also?

Thanks,
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