Our local supply chain is 2 days away, even when paying for next day it
still takes 2. We don't use Amazon except for emergencies and since
most of the supply chains I've used in the past use a ubnt warehouse
which then sends out 6 or more months old product. Stuff we use a lot
of, I have to keep in stock. You can't expect customers to have to wait
for service, not tolerable. The RMA that didn't happen had a test date
of February 2016, unit tossed into recycle bin.
Jan V
On 08/10/2016 04:14 AM, Tim wrote:
Off topic a bit:
We purchase from a local supply house.
Provides a local inventory for us.
Do not favor Amazon approach.
You pay a small premium but the benefits are great in supporting a
local supply chain that is willing to work with you.
/Sent from my Verizon Wireless 4G LTE DROID/
Jan-OOLLC <j.vank...@oregononline.net> wrote:
I think I'll not bother with RMA as ubnt requires too much BS to jump
through. Had an airrouter HP fail same day installed and description
of failure was not adequate enough for them ( burned-up, too hot to
touch, not working). I'm a one man show and don't have hours of free
time to satisfy them. For stuff under $70 it's not worth my time to
spend additional hours jumping through hoops after already spending
money on truck rolls. They know I'm a wisp with spare parts in a
stockroom and yet they treat me like a onetime user with nothing
better to do than game them. I would go to a new vendor if it would
be worth the cost and effort. It's not worth the aggravation
Jan V
On 08/09/2016 11:34 AM, CBB - Jay Fuller wrote:
So we were all over this prism line before it was really the prism
line (mainly cause i've been drooling since seeing the prism demo in
vegas last year) we had purchased several AC radios (and a few AC
light radios) to test with. Had a hard time finding them around may
- so i actually tried Amazon.
Found several there - but apparently they were older units.
We attempted to install one but it had the "flash memory failure" the
day we got it out of the box.
Attempted to RMA it - the date code was so old they denied the RMA.
So I looked up our amazon receipt, resubmitted the RMA (again -
purchased from Amazon in like May) - and attached the invoice with
the RMA submission.
UBNT approved the RMA.
I know I've seen complaints about "shelf life" of ubnt gear in the
past and denied RMA's. I don't think I've submitted an RMA in quite
some time since all of that. Happy to see UBNT heard us and addressed
that.
Long live UBNT!
Thanks
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