Yes! Nobody likes those peanuts :) On Wed, Aug 10, 2016 at 11:47 PM, Ben Moore via Ubnt_users < [email protected]> wrote:
> It may say that...but definitely won't be ;) I have sent an email to RMA > team to discontinue the peanuts ASAP. > > On Wed, Aug 10, 2016 at 12:11 PM, Josh Luthman < > [email protected]> wrote: > >> The RMA notice going out, I believe, does warn it may be turned down. It >> has been a while since I've done an RMA to be honest. >> >> >> Josh Luthman >> Office: 937-552-2340 >> Direct: 937-552-2343 >> 1100 Wayne St >> Suite 1337 >> Troy, OH 45373 >> >> On Wed, Aug 10, 2016 at 2:06 PM, Ben Moore via Ubnt_users < >> [email protected]> wrote: >> >>> Message received loud and clear! ;) Will get this transitioned. >>> >>> FYI - We will not turn down your RMA for using peanuts. Like I said, I >>> think we try and be very accommodating with the RMA's. Let us know if >>> there are issues you are facing. >>> >>> Thanks, >>> Ben >>> >>> On Wed, Aug 10, 2016 at 11:44 AM, RickG <[email protected]> wrote: >>> >>>> +1 Ben! What's funny is UBNT requests we not send RMA's with peanuts! >>>> >>>> On Wed, Aug 10, 2016 at 12:43 PM, Ben Moore via Ubnt_users < >>>> [email protected]> wrote: >>>> >>>>> I am not a fan of the packing peanuts either ;) We will find better >>>>> solution here. >>>>> >>>>> Thanks, >>>>> Ben >>>>> >>>>> On Wed, Aug 10, 2016 at 10:37 AM, Shawn C. Peppers < >>>>> [email protected]> wrote: >>>>> >>>>>> I have zero problems with RMA at ubnt, im not sure what happen but i >>>>>> cant remember one time i have had problem getting a warranty swap >>>>>> completed. >>>>>> >>>>>> I do on the other hand think its funny that they don't want you to >>>>>> send your product back in packing peanuts but turn around send the >>>>>> product >>>>>> back to you in packing peanuts. >>>>>> >>>>>> I have hate for packing peanuts. >>>>>> >>>>>> Shawn C. Peppers >>>>>> Video Direct Satellite & Entertainment >>>>>> 866-680-8433 Toll Free >>>>>> 480-287-9960 Fax >>>>>> http://www.video-direct.tv >>>>>> >>>>>> On Aug 10, 2016, at 11:24 AM, Ben Moore via Ubnt_users < >>>>>> [email protected]> wrote: >>>>>> >>>>>> Hi Jan - >>>>>> >>>>>> Can you send me some examples of this? This should not be >>>>>> happening. We make it a point to have the RMA process be as smooth as >>>>>> possible, so if this is not happening, please send to me off-list and >>>>>> will >>>>>> look into this and have it improved. >>>>>> >>>>>> Thanks, >>>>>> Ben >>>>>> >>>>>> On Wed, Aug 10, 2016 at 10:01 AM, Jan-OOLLC < >>>>>> [email protected]> wrote: >>>>>> >>>>>>> Our local supply chain is 2 days away, even when paying for next day >>>>>>> it still takes 2. We don't use Amazon except for emergencies and since >>>>>>> most of the supply chains I've used in the past use a ubnt warehouse >>>>>>> which >>>>>>> then sends out 6 or more months old product. Stuff we use a lot of, I >>>>>>> have >>>>>>> to keep in stock. You can't expect customers to have to wait for >>>>>>> service, >>>>>>> not tolerable. The RMA that didn't happen had a test date of February >>>>>>> 2016, unit tossed into recycle bin. >>>>>>> >>>>>>> Jan V >>>>>>> >>>>>>> On 08/10/2016 04:14 AM, Tim wrote: >>>>>>> >>>>>>> Off topic a bit: >>>>>>> >>>>>>> We purchase from a local supply house. >>>>>>> Provides a local inventory for us. >>>>>>> >>>>>>> Do not favor Amazon approach. >>>>>>> >>>>>>> You pay a small premium but the benefits are great in supporting a >>>>>>> local supply chain that is willing to work with you. >>>>>>> >>>>>>> >>>>>>> >>>>>>> *Sent from my Verizon Wireless 4G LTE DROID* >>>>>>> >>>>>>> >>>>>>> Jan-OOLLC <[email protected]> <[email protected]> >>>>>>> wrote: >>>>>>> >>>>>>> I think I'll not bother with RMA as ubnt requires too much BS to >>>>>>> jump through. Had an airrouter HP fail same day installed and >>>>>>> description >>>>>>> of failure was not adequate enough for them ( burned-up, too hot to >>>>>>> touch, >>>>>>> not working). I'm a one man show and don't have hours of free time to >>>>>>> satisfy them. For stuff under $70 it's not worth my time to spend >>>>>>> additional hours jumping through hoops after already spending money on >>>>>>> truck rolls. They know I'm a wisp with spare parts in a stockroom and >>>>>>> yet >>>>>>> they treat me like a onetime user with nothing better to do than game >>>>>>> them. I would go to a new vendor if it would be worth the cost and >>>>>>> effort. It's not worth the aggravation >>>>>>> >>>>>>> Jan V >>>>>>> >>>>>>> On 08/09/2016 11:34 AM, CBB - Jay Fuller wrote: >>>>>>> >>>>>>> >>>>>>> So we were all over this prism line before it was really the prism >>>>>>> line (mainly cause i've been drooling since seeing the prism demo in >>>>>>> vegas >>>>>>> last year) we had purchased several AC radios (and a few AC light >>>>>>> radios) >>>>>>> to test with. Had a hard time finding them around may - so i actually >>>>>>> tried Amazon. >>>>>>> >>>>>>> Found several there - but apparently they were older units. >>>>>>> >>>>>>> We attempted to install one but it had the "flash memory failure" >>>>>>> the day we got it out of the box. >>>>>>> >>>>>>> Attempted to RMA it - the date code was so old they denied the RMA. >>>>>>> >>>>>>> So I looked up our amazon receipt, resubmitted the RMA (again - >>>>>>> purchased from Amazon in like May) - and attached the invoice with the >>>>>>> RMA >>>>>>> submission. >>>>>>> >>>>>>> UBNT approved the RMA. >>>>>>> >>>>>>> I know I've seen complaints about "shelf life" of ubnt gear in the >>>>>>> past and denied RMA's. I don't think I've submitted an RMA in quite >>>>>>> some >>>>>>> time since all of that. Happy to see UBNT heard us and addressed that. >>>>>>> >>>>>>> Long live UBNT! >>>>>>> >>>>>>> Thanks >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> _______________________________________________ >>>>>>> Ubnt_users mailing >>>>>>> [email protected]http://lists.wispa.org/mailman/listinfo/ubnt_users >>>>>>> >>>>>>> >>>>>>> >>>>>>> >>>>>>> _______________________________________________ >>>>>>> Ubnt_users mailing >>>>>>> [email protected]http://lists.wispa.org/mailman/listinfo/ubnt_users >>>>>>> >>>>>>> >>>>>>> >>>>>>> _______________________________________________ >>>>>>> Ubnt_users mailing list >>>>>>> [email protected] >>>>>>> http://lists.wispa.org/mailman/listinfo/ubnt_users >>>>>>> >>>>>>> >>>>>> _______________________________________________ >>>>>> Ubnt_users mailing list >>>>>> [email protected] >>>>>> http://lists.wispa.org/mailman/listinfo/ubnt_users >>>>>> >>>>>> >>>>> >>>>> _______________________________________________ >>>>> Ubnt_users mailing list >>>>> [email protected] >>>>> http://lists.wispa.org/mailman/listinfo/ubnt_users >>>>> >>>>> >>>> >>>> >>>> -- >>>> -RickG KyWiFi >>>> >>> >>> >>> _______________________________________________ >>> Ubnt_users mailing list >>> [email protected] >>> http://lists.wispa.org/mailman/listinfo/ubnt_users >>> >>> >> > > _______________________________________________ > Ubnt_users mailing list > [email protected] > http://lists.wispa.org/mailman/listinfo/ubnt_users > >
_______________________________________________ Ubnt_users mailing list [email protected] http://lists.wispa.org/mailman/listinfo/ubnt_users
