It may say that...but definitely won't be ;) I have sent an email to RMA team to discontinue the peanuts ASAP.
On Wed, Aug 10, 2016 at 12:11 PM, Josh Luthman <[email protected]> wrote: > The RMA notice going out, I believe, does warn it may be turned down. It > has been a while since I've done an RMA to be honest. > > > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > On Wed, Aug 10, 2016 at 2:06 PM, Ben Moore via Ubnt_users < > [email protected]> wrote: > >> Message received loud and clear! ;) Will get this transitioned. >> >> FYI - We will not turn down your RMA for using peanuts. Like I said, I >> think we try and be very accommodating with the RMA's. Let us know if >> there are issues you are facing. >> >> Thanks, >> Ben >> >> On Wed, Aug 10, 2016 at 11:44 AM, RickG <[email protected]> wrote: >> >>> +1 Ben! What's funny is UBNT requests we not send RMA's with peanuts! >>> >>> On Wed, Aug 10, 2016 at 12:43 PM, Ben Moore via Ubnt_users < >>> [email protected]> wrote: >>> >>>> I am not a fan of the packing peanuts either ;) We will find better >>>> solution here. >>>> >>>> Thanks, >>>> Ben >>>> >>>> On Wed, Aug 10, 2016 at 10:37 AM, Shawn C. Peppers < >>>> [email protected]> wrote: >>>> >>>>> I have zero problems with RMA at ubnt, im not sure what happen but i >>>>> cant remember one time i have had problem getting a warranty swap >>>>> completed. >>>>> >>>>> I do on the other hand think its funny that they don't want you to >>>>> send your product back in packing peanuts but turn around send the product >>>>> back to you in packing peanuts. >>>>> >>>>> I have hate for packing peanuts. >>>>> >>>>> Shawn C. Peppers >>>>> Video Direct Satellite & Entertainment >>>>> 866-680-8433 Toll Free >>>>> 480-287-9960 Fax >>>>> http://www.video-direct.tv >>>>> >>>>> On Aug 10, 2016, at 11:24 AM, Ben Moore via Ubnt_users < >>>>> [email protected]> wrote: >>>>> >>>>> Hi Jan - >>>>> >>>>> Can you send me some examples of this? This should not be happening. >>>>> We make it a point to have the RMA process be as smooth as possible, so if >>>>> this is not happening, please send to me off-list and will look into this >>>>> and have it improved. >>>>> >>>>> Thanks, >>>>> Ben >>>>> >>>>> On Wed, Aug 10, 2016 at 10:01 AM, Jan-OOLLC < >>>>> [email protected]> wrote: >>>>> >>>>>> Our local supply chain is 2 days away, even when paying for next day >>>>>> it still takes 2. We don't use Amazon except for emergencies and since >>>>>> most of the supply chains I've used in the past use a ubnt warehouse >>>>>> which >>>>>> then sends out 6 or more months old product. Stuff we use a lot of, I >>>>>> have >>>>>> to keep in stock. You can't expect customers to have to wait for >>>>>> service, >>>>>> not tolerable. The RMA that didn't happen had a test date of February >>>>>> 2016, unit tossed into recycle bin. >>>>>> >>>>>> Jan V >>>>>> >>>>>> On 08/10/2016 04:14 AM, Tim wrote: >>>>>> >>>>>> Off topic a bit: >>>>>> >>>>>> We purchase from a local supply house. >>>>>> Provides a local inventory for us. >>>>>> >>>>>> Do not favor Amazon approach. >>>>>> >>>>>> You pay a small premium but the benefits are great in supporting a >>>>>> local supply chain that is willing to work with you. >>>>>> >>>>>> >>>>>> >>>>>> *Sent from my Verizon Wireless 4G LTE DROID* >>>>>> >>>>>> >>>>>> Jan-OOLLC <[email protected]> <[email protected]> >>>>>> wrote: >>>>>> >>>>>> I think I'll not bother with RMA as ubnt requires too much BS to jump >>>>>> through. Had an airrouter HP fail same day installed and description of >>>>>> failure was not adequate enough for them ( burned-up, too hot to touch, >>>>>> not >>>>>> working). I'm a one man show and don't have hours of free time to >>>>>> satisfy >>>>>> them. For stuff under $70 it's not worth my time to spend additional >>>>>> hours >>>>>> jumping through hoops after already spending money on truck rolls. They >>>>>> know I'm a wisp with spare parts in a stockroom and yet they treat me >>>>>> like >>>>>> a onetime user with nothing better to do than game them. I would go to a >>>>>> new vendor if it would be worth the cost and effort. It's not worth the >>>>>> aggravation >>>>>> >>>>>> Jan V >>>>>> >>>>>> On 08/09/2016 11:34 AM, CBB - Jay Fuller wrote: >>>>>> >>>>>> >>>>>> So we were all over this prism line before it was really the prism >>>>>> line (mainly cause i've been drooling since seeing the prism demo in >>>>>> vegas >>>>>> last year) we had purchased several AC radios (and a few AC light >>>>>> radios) >>>>>> to test with. Had a hard time finding them around may - so i actually >>>>>> tried Amazon. >>>>>> >>>>>> Found several there - but apparently they were older units. >>>>>> >>>>>> We attempted to install one but it had the "flash memory failure" the >>>>>> day we got it out of the box. >>>>>> >>>>>> Attempted to RMA it - the date code was so old they denied the RMA. >>>>>> >>>>>> So I looked up our amazon receipt, resubmitted the RMA (again - >>>>>> purchased from Amazon in like May) - and attached the invoice with the >>>>>> RMA >>>>>> submission. >>>>>> >>>>>> UBNT approved the RMA. >>>>>> >>>>>> I know I've seen complaints about "shelf life" of ubnt gear in the >>>>>> past and denied RMA's. I don't think I've submitted an RMA in quite some >>>>>> time since all of that. Happy to see UBNT heard us and addressed that. >>>>>> >>>>>> Long live UBNT! >>>>>> >>>>>> Thanks >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> _______________________________________________ >>>>>> Ubnt_users mailing >>>>>> [email protected]http://lists.wispa.org/mailman/listinfo/ubnt_users >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> _______________________________________________ >>>>>> Ubnt_users mailing >>>>>> [email protected]http://lists.wispa.org/mailman/listinfo/ubnt_users >>>>>> >>>>>> >>>>>> >>>>>> _______________________________________________ >>>>>> Ubnt_users mailing list >>>>>> [email protected] >>>>>> http://lists.wispa.org/mailman/listinfo/ubnt_users >>>>>> >>>>>> >>>>> _______________________________________________ >>>>> Ubnt_users mailing list >>>>> [email protected] >>>>> http://lists.wispa.org/mailman/listinfo/ubnt_users >>>>> >>>>> >>>> >>>> _______________________________________________ >>>> Ubnt_users mailing list >>>> [email protected] >>>> http://lists.wispa.org/mailman/listinfo/ubnt_users >>>> >>>> >>> >>> >>> -- >>> -RickG KyWiFi >>> >> >> >> _______________________________________________ >> Ubnt_users mailing list >> [email protected] >> http://lists.wispa.org/mailman/listinfo/ubnt_users >> >> >
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