The RMA notice going out, I believe, does warn it may be turned down. It has been a while since I've done an RMA to be honest.
Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Wed, Aug 10, 2016 at 2:06 PM, Ben Moore via Ubnt_users < [email protected]> wrote: > Message received loud and clear! ;) Will get this transitioned. > > FYI - We will not turn down your RMA for using peanuts. Like I said, I > think we try and be very accommodating with the RMA's. Let us know if > there are issues you are facing. > > Thanks, > Ben > > On Wed, Aug 10, 2016 at 11:44 AM, RickG <[email protected]> wrote: > >> +1 Ben! What's funny is UBNT requests we not send RMA's with peanuts! >> >> On Wed, Aug 10, 2016 at 12:43 PM, Ben Moore via Ubnt_users < >> [email protected]> wrote: >> >>> I am not a fan of the packing peanuts either ;) We will find better >>> solution here. >>> >>> Thanks, >>> Ben >>> >>> On Wed, Aug 10, 2016 at 10:37 AM, Shawn C. Peppers < >>> [email protected]> wrote: >>> >>>> I have zero problems with RMA at ubnt, im not sure what happen but i >>>> cant remember one time i have had problem getting a warranty swap >>>> completed. >>>> >>>> I do on the other hand think its funny that they don't want you to send >>>> your product back in packing peanuts but turn around send the product back >>>> to you in packing peanuts. >>>> >>>> I have hate for packing peanuts. >>>> >>>> Shawn C. Peppers >>>> Video Direct Satellite & Entertainment >>>> 866-680-8433 Toll Free >>>> 480-287-9960 Fax >>>> http://www.video-direct.tv >>>> >>>> On Aug 10, 2016, at 11:24 AM, Ben Moore via Ubnt_users < >>>> [email protected]> wrote: >>>> >>>> Hi Jan - >>>> >>>> Can you send me some examples of this? This should not be happening. >>>> We make it a point to have the RMA process be as smooth as possible, so if >>>> this is not happening, please send to me off-list and will look into this >>>> and have it improved. >>>> >>>> Thanks, >>>> Ben >>>> >>>> On Wed, Aug 10, 2016 at 10:01 AM, Jan-OOLLC <[email protected] >>>> > wrote: >>>> >>>>> Our local supply chain is 2 days away, even when paying for next day >>>>> it still takes 2. We don't use Amazon except for emergencies and since >>>>> most of the supply chains I've used in the past use a ubnt warehouse which >>>>> then sends out 6 or more months old product. Stuff we use a lot of, I >>>>> have >>>>> to keep in stock. You can't expect customers to have to wait for service, >>>>> not tolerable. The RMA that didn't happen had a test date of February >>>>> 2016, unit tossed into recycle bin. >>>>> >>>>> Jan V >>>>> >>>>> On 08/10/2016 04:14 AM, Tim wrote: >>>>> >>>>> Off topic a bit: >>>>> >>>>> We purchase from a local supply house. >>>>> Provides a local inventory for us. >>>>> >>>>> Do not favor Amazon approach. >>>>> >>>>> You pay a small premium but the benefits are great in supporting a >>>>> local supply chain that is willing to work with you. >>>>> >>>>> >>>>> >>>>> *Sent from my Verizon Wireless 4G LTE DROID* >>>>> >>>>> >>>>> Jan-OOLLC <[email protected]> <[email protected]> >>>>> wrote: >>>>> >>>>> I think I'll not bother with RMA as ubnt requires too much BS to jump >>>>> through. Had an airrouter HP fail same day installed and description of >>>>> failure was not adequate enough for them ( burned-up, too hot to touch, >>>>> not >>>>> working). I'm a one man show and don't have hours of free time to satisfy >>>>> them. For stuff under $70 it's not worth my time to spend additional >>>>> hours >>>>> jumping through hoops after already spending money on truck rolls. They >>>>> know I'm a wisp with spare parts in a stockroom and yet they treat me like >>>>> a onetime user with nothing better to do than game them. I would go to a >>>>> new vendor if it would be worth the cost and effort. It's not worth the >>>>> aggravation >>>>> >>>>> Jan V >>>>> >>>>> On 08/09/2016 11:34 AM, CBB - Jay Fuller wrote: >>>>> >>>>> >>>>> So we were all over this prism line before it was really the prism >>>>> line (mainly cause i've been drooling since seeing the prism demo in vegas >>>>> last year) we had purchased several AC radios (and a few AC light radios) >>>>> to test with. Had a hard time finding them around may - so i actually >>>>> tried Amazon. >>>>> >>>>> Found several there - but apparently they were older units. >>>>> >>>>> We attempted to install one but it had the "flash memory failure" the >>>>> day we got it out of the box. >>>>> >>>>> Attempted to RMA it - the date code was so old they denied the RMA. >>>>> >>>>> So I looked up our amazon receipt, resubmitted the RMA (again - >>>>> purchased from Amazon in like May) - and attached the invoice with the RMA >>>>> submission. >>>>> >>>>> UBNT approved the RMA. >>>>> >>>>> I know I've seen complaints about "shelf life" of ubnt gear in the >>>>> past and denied RMA's. I don't think I've submitted an RMA in quite some >>>>> time since all of that. Happy to see UBNT heard us and addressed that. >>>>> >>>>> Long live UBNT! >>>>> >>>>> Thanks >>>>> >>>>> >>>>> >>>>> >>>>> _______________________________________________ >>>>> Ubnt_users mailing >>>>> [email protected]http://lists.wispa.org/mailman/listinfo/ubnt_users >>>>> >>>>> >>>>> >>>>> >>>>> _______________________________________________ >>>>> Ubnt_users mailing >>>>> [email protected]http://lists.wispa.org/mailman/listinfo/ubnt_users >>>>> >>>>> >>>>> >>>>> _______________________________________________ >>>>> Ubnt_users mailing list >>>>> [email protected] >>>>> http://lists.wispa.org/mailman/listinfo/ubnt_users >>>>> >>>>> >>>> _______________________________________________ >>>> Ubnt_users mailing list >>>> [email protected] >>>> http://lists.wispa.org/mailman/listinfo/ubnt_users >>>> >>>> >>> >>> _______________________________________________ >>> Ubnt_users mailing list >>> [email protected] >>> http://lists.wispa.org/mailman/listinfo/ubnt_users >>> >>> >> >> >> -- >> -RickG KyWiFi >> > > > _______________________________________________ > Ubnt_users mailing list > [email protected] > http://lists.wispa.org/mailman/listinfo/ubnt_users > >
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