apport information ** Tags added: apport-collected noble third-party-packages
** Description changed: [Summary] Random gray screen with responsive cursor at first boot. When the issue occurs, the system doesn't hang, and gnome-initial-setup is successfully launched. * Attaching gdb to gnome-shell didn't observe crash. * Seems like keeping drawing the same thing. org.gnome.Shell.desktop[1224]: Logged new quad: org.gnome.Shell.desktop[1224]: n_layers = 1; rgba=0xFFFFFFFF org.gnome.Shell.desktop[1224]: v0: x = 240.000000, y = 150.000000, tx0 = 0.125000, ty0 = 0.125000 org.gnome.Shell.desktop[1224]: v1: x = 1680.000000, y = 1050.000000, tx0 = 0.875000, ty0 = 0.875000 org.gnome.Shell.desktop[1224]: BATCHING: journal len = 1 org.gnome.Shell.desktop[1224]: BATCHING: viewport batch len = 1 org.gnome.Shell.desktop[1224]: BATCHING: dither batch len = 1 org.gnome.Shell.desktop[1224]: BATCHING: clip stack batch len = 1 org.gnome.Shell.desktop[1224]: BATCHING: vbo offset batch len = 1 * Always double-buffering Jan 21 20:59:13 localhost gnome-shell[1224]: KMS: Swap buffers: 1 frames pending (double-buffering) * For reducing log messages, customized the session. (The gnome-initial-setup was disabled for debugging) [/usr/share/gnome-session/sessions/gnome-initial-setup.session] [GNOME Session] Name=GNOME Initial Setup RequiredComponents=org.gnome.Shell;org.gnome.SettingsDaemon.Sound;org.gnome.SettingsDaemon.XSettings; [/usr/lib/systemd/user/[email protected]/session.conf] [Unit] Wants=org.gnome.SettingsDaemon.Sound.target Wants=org.gnome.SettingsDaemon.XSettings.target Requires=org.gnome.Shell.target [Debug environment variables] MUTTER_DEBUG=kms,render,backend WAYLAND_DEBUG=server SHELL_DEBUG=all COGL_DEBUG=all [Failure rate] 1/10 (battery mode). [Additional information] - The issue is more readily reproducible when the device is running on - battery power. + The issue is more readily reproducible when the device is running on battery power. + --- + ProblemType: Bug + ApportVersion: 2.28.1-0ubuntu3.8 + Architecture: amd64 + CasperMD5CheckMismatches: ./.disk/casper-uuid-oem ./casper/initrd ./casper/minimal.standard.live.hotfix.manifest ./casper/minimal.standard.live.hotfix.size ./casper/minimal.standard.live.size ./casper/minimal.manifest ./casper/minimal.standard.manifest ./casper/minimal.standard.size ./casper/minimal.hotfix.size ./casper/minimal.standard.live.hotfix.squashfs ./casper/minimal.standard.hotfix.squashfs ./casper/minimal.standard.hotfix.size ./casper/minimal.hotfix.squashfs ./casper/minimal.standard.live.manifest ./casper/minimal.size ./boot/grub/grub.cfg + CasperMD5CheckResult: fail + DisplayManager: gdm3 + DistributionChannelDescriptor: + # This is the distribution channel descriptor for Ubuntu 24.04 for Dell + # For more information see http://wiki.ubuntu.com/DistributionChannelDescriptor + canonical-oem-somerville-noble-oem-24.04c-20251223-121 + DistroRelease: Ubuntu 24.04 + GsettingsChanges: + b'org.gnome.desktop.app-folders' b'folder-children' b"['Utilities', 'YaST', 'Pardus']" + b'org.gnome.desktop.session' b'idle-delay' b'uint32 0' + b'org.gnome.mutter' b'workspaces-only-on-primary' b'true' + InstallationDate: Installed on 2026-01-15 (7 days ago) + InstallationMedia: Ubuntu OEM 24.04.3 LTS "Noble Numbat" - Release amd64 (20251222) + Package: gnome-shell 46.0-0ubuntu6~24.04.12 + PackageArchitecture: amd64 + ProcEnviron: + LANG=en_US.UTF-8 + PATH=(custom, no user) + SHELL=/bin/bash + TERM=xterm-256color + XDG_RUNTIME_DIR=<set> + ProcVersionSignature: Ubuntu 6.14.0-1019.19-oem 6.14.11 + RelatedPackageVersions: mutter-common 46.2-1ubuntu0.24.04.14 + Tags: noble third-party-packages + Uname: Linux 6.14.0-1019-oem x86_64 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: N/A + _MarkForUpload: True ** Attachment added: "Dependencies.txt" https://bugs.launchpad.net/bugs/2138830/+attachment/5940263/+files/Dependencies.txt -- You received this bug notification because you are a member of Ubuntu Bugs, which is subscribed to Ubuntu. https://bugs.launchpad.net/bugs/2138830 Title: Random gray screen with responsive cursor at first boot, Ubuntu 24.04 To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/2138830/+subscriptions -- ubuntu-bugs mailing list [email protected] https://lists.ubuntu.com/mailman/listinfo/ubuntu-bugs
