-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 On 27/05/10 19:12, Matthew Daubney wrote: [snip!] > That's quite a long list! Here's an interesting side question, what > would help motivate you to improve the way you support people? How do > you think it could be improved?
That's a much more difficult question to answer, which is why I neatly side-stepped it! To be honest, I don't know. I can't think of anything that would make me *want* to help more, because I *want* to help anyway - - I'm just restricted by available time between work, family and personal projects. I'm conscious that my contributions are public and open to peer review, which can be a double-edged sword, so I try to make pretty sure that what I'm saying is accurate and correct before I submit it. But I don't think the question of my personal QA is what you're digging at here. At LUG Radio Live 2008, Ben Thorp gave a talk titled Supporting World Domination, where he talked about a system of live support, provided by the community. Chat channels and remote desktops were discussed. Jon Spriggs was involved in the discussion as well. We hashed together a very high-level idea for a technical solution to supporting users, providing a Live Help function or similar which would allow users to "talk" (more accurately, type) to someone knowledgeable to get assistance. I think we came up with a way of making sure that we didn't end up with just any old Tom, Dick or Harry on the other end and we talked about forwarding VNC over XMPP or similar. If we could work out the potential difficulties, that could be a phenomenal resource. Or how about bringing Launchpad Answers to the desktop? An applet that pops up an indicator periodically inviting me to answer a question. I dunno if we could hook it into popcon or something to filter the questions to those related to my more frequently-used applications? Does launchpadlib hook into Answers? Of course, it doesn't have to be a technical solution - LUGs are a great way to get face-to-face help. Sadly, my LUG isn't particularly active though. Has that sparked anything in anyone? JT - -- - ---------------------------------------+-------------------------------- James Tait, BSc | xmpp:jayte...@wyrddreams.org Programmer and Free Software advocate | VoIP: +44 (0)870 490 2407 - ---------------------------------------+-------------------------------- -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.10 (GNU/Linux) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org/ iEYEARECAAYFAkv/AiYACgkQyDo4xMNTLiZigwCeLi7fMMiKBGfFVNGNzSkEDOcp xHkAnA+rIkANMKnY83+i4zYYUB/aKxg+ =FB2f -----END PGP SIGNATURE----- -- ubuntu-uk@lists.ubuntu.com https://lists.ubuntu.com/mailman/listinfo/ubuntu-uk https://wiki.ubuntu.com/UKTeam/
