pmgazz wrote: > On 05/06/10 14:32, Alan Bell wrote: > >> where? and do join #ubuntu-uk. >> >> > #fossbox - but it's not really used nope, it isn't! > > Yes, if one has a bot/time to build, agree and deploy a bot - I used to > run channels on Dalnet using chan bots - but 'newbie' IRC users will not > understand that they're being addressed by a bot and will become even > more confused when they try to continue the conversation and the bot > jus' sit there and say nuffin' . . . > yeah, not saying it is a great idea to have a greeter bot, but if the issue is idle people not noticing a new arrival who doesn't say hi then that is one solution to that specific issue >> It really isn't >> the same as a call centre type support model but it is better, the trick >> is adjusting expectations and allowing people to understand how >> community support works. >> >> > Well, I did think about just sending them to #ubuntu-uk - but I've never > had any success in getting VCOs to adjust their expectations around IT - > they hate it and want someone else to fix it. If you want to deal with > them, I'm happy to send them to #ubuntu-uk but they're pretty > time-consuming if you don't have remote access - and it's mostly about > recalcitrant printers, corrupted .docx files, file permissions, crashed > Evolution inboxes etc. Mostly it's just stuff they actually need basic > IT training for. If it's an actual bug requiring CLI intervention, you > haven't really got a prayer without remote access. > sounds just fine, send them in. >> you might also be interested in the Ubuntu NGO project, #ubuntu-ngo on >> freenode and https://wiki.ubuntu.com/NGO if you are not already. >> >> > I didn't, and I will :) > > Thanks, > Paula > >
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