Openreach advise of two dates for new pricing. The date applicable to new orders and then the date applicable to existing.
They are around two months apart if I recall correctly. The recent glossy brochure is in a heap somewhere at work and I can check for sure what the gap is if you like. It applies equally to five year too. It is applied automatically. Cheers Peter Knapp -------- Original message -------- From: Simon Lockhart <[email protected]> Date:28/01/2015 23:23 (GMT+00:00) To: UK Network Operators Forum <[email protected]> Cc: Subject: [uknof] Openreach Ethernet price reductions - when do they take effect? All, I've not managed to find a definitive answer to this on the Openreach website, and although we've asked our account manager, I'm not sure I believe his answer (some of which contradicts what I can find on the Openreach website). Therefore, I thought I'd ask the collective... When Openreach reduces the pricing on an Ethernet product (e.g. EAD), does that price change automatically get applied to existing circuits? If so, when? Say, for example, we had an EAD100-LA delivered on 1/4/13. Install cost is GBP 1950.00, and annual rental is GBP 2131.20. Openreach reduced their prices on 1/5/13, such that the annual rental is then GBP 1605.00. Should we see that price reduction reflected immediately, or after the initial 12 month term, or not at all. What about if we ordered a circuit on a 5 year term? If Openreach reduce the price for the 5 year term product, do we get the new pricing immediately from the effective date of the change, or after the initial 5 year term on the circuit has expired, or not at all? Our account manager says the new pricing takes effect automatically from the effective date, even if we're in the middle of a 5 year term. I don't believe that, particularly not for the 5 year term products. My suspicion is that the pricing which was in effect at the time of ordering is what we pay for the full time that we retain that circuit. Can anyone clarify this at all, based on experience? Many thanks, Simon
