I complained to Apple about the replacement time, for something they got wrong in the first place. Told them I would invoice them for every day that laptop sits on their shelf if the keyboard is not replaced within one working day. Made a bit of a fuss when the shop was completely full, and they agreed quickly to stop losing customers 😊.
They obliged, and hey presto replacement sorted in 9 hours. Same deal for the logic board and fingerprint sensor too 😊. Both at their expense. ---------- Catalin From: uknof <[email protected]> on behalf of Tim Chown <[email protected]> Date: Monday, 20 January 2020 at 14:42 To: George Tasioulis <[email protected]> Cc: Mark Tinka <[email protected]>, UKNOF Mailing List <[email protected]> Subject: Re: [uknof] MacBook Pro Keys - Update! I think you’ll need to ask at the same time for that, but the keyboard swap I recall took just 2 or 3 days, though they did say it might take a week. Tim On 20 Jan 2020, at 14:23, George Tasioulis <[email protected]<mailto:[email protected]>> wrote: Also good to know is that you will get new batteries too, so that’s another pro if you can wait for a week to have it fixed by Apple :-) -G. From: uknof <[email protected]<mailto:[email protected]>> on behalf of Mark Tinka <[email protected]<mailto:[email protected]>> Date: Monday, 20 January 2020 - 3:53 PM To: Tim Chown <[email protected]<mailto:[email protected]>> Cc: UKNOF Mailing List <[email protected]<mailto:[email protected]>> Subject: Re: [uknof] MacBook Pro Keys - Update! Thanks, Tim. So my issue with that route was that they have to replace the entire base chassis, as the keyboard is part of the unibody enclosure. This means booking it into the service centre, for about 3 days to assess, and a week to repair (in South Africa, at least). I couldn't be asked :-)... but certainly an option for those who don't mind. Mark. On 20/Jan/20 15:48, Tim Chown wrote: Hi, There is also the free keyboard replacement scheme that Apple made available for many of its butterfly keyboard models: https://support.apple.com/en-gb/keyboard-service-program-for-mac-notebooks I got a free new keyboard from this for my MacBook, which would otherwise have been £250 or so. Tim On 20 Jan 2020, at 13:33, Mark Tinka <[email protected]<mailto:[email protected]>> wrote: Hi all. Thanks to all who reached out to help. For those who are suffering the same and are interested, I ended up buying from these folk: - https://www.thebookyard.com/apple-keycaps.php - UK-based; I bought the full set of key caps. - https://www.replacementlaptopkeys.com/ - I bought a few key (pun intended) letters, including the hinge and cup. The replacements arrived and work like new! Mark. On 15/Jan/20 17:09, Mark Tinka wrote: Hi all. Apologies for the off-topic post and for asking about the wrong country, but I'll be in Amsterdam next week for a couple of days, and am in need of keys for a mid-2017 15-inch Apple MacBook Pro Touch Bar. Many of the keys on my unit have failed their hinge slots, and the only replacement options in South Africa are the whole keyboard or unibody chassis. I just need the keys since the underlying (butterfly) mechanism is fine on all affected keys. It's just the hinge slots that fail over time and end up wedging the entire system, manifesting as a sticky or unresponsive key. Private replies on which shops I can walk into in Amsterdam are most welcome. And once again, apologies for the noise. Thanks. Mark.
