Dear Mick,
I'm sorry you didn't receive a response. I've searched both for your
original email to support and for the one sent to sales, and sadly I
have been unable to find either.
Generally speaking, if you write to support, and you do not receive a
response within 2 working days, one of two things has happened.
Either we didn't get the email from you, or you didn't get our reply.
In extremely busy times, it can take a day or two longer to get a
response, though this is rare. Spam filters can be responsible for
either of these events, or more rarely email can simply get lost in
the ether. Its not common, but it can happen. If you write to an
email address other than support, a third possibility is added to the
mix - any given persons personal inbox may be affected by events such
as that person having the flu, being on holiday, being overwhelmed by
email volume etc. The support address receives holiday and sickness
cover, so you should always get a response.
I guess just occasionally things go astray unfortunately. I'd like to
know why - if you would resend the email to support I could at least
see whether it arrives or not...
Regards,
Heather
On 10 Jan 2008, at 05:05, Mick Collins wrote:
I bought Galaxy (actually got it free with a future-re-up for
Studio). I started using it and decided that there were things I
needed to learn about it which I didn't at that time have time
for. So I turned it off (and I think the button or menu item or
preference) said "temporarily." Almost immediately, when I went to
use the debugger it would kick into Galaxy and about 10% of the
time a Galaxy error would come up (it would put me into debug mode
of a Galaxy script). From 10% it got worse and worse until neither
the debugger nor script editor was useable. Finally, every time I
opened Rev it would immediately shut down again. So, first
question, anyone see this before and/or have advice?
The plot sickens. I decided I would reinstall Rev. I looked
everywhere but couldn't find my license password for 2.8.1 (I found
one for 2.5.x but that didn't work, not unexpectedly, so now I am
using it as a trial copy). I sent Rev Support an email (December
29). I waited a few days, thinking that since they had mentioned
that they would be off certain days they probably were still in the
holiday mode. On the 3rd, after having received ads for the
special bundle over and over to the point of spamification, I
decided they must be back from holiday so I replied to the sales
ad, requesting forwarding to support. That was almost a week ago
and I still haven't heard from them. Has anyone else had this kind
of lack of attention from support (actually, I have in the past
been very pleased with response time, particularly from Heather).
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Heather Nagey
Customer Services Manager
Runtime Revolution Ltd
http://www.runrev.com
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