Just to follow up on this, I made some enquiries and it transpires
there is an explanation for missing/delayed email on this occasion.
It seems we experienced a temporary server issue related to a file
overflowing, which does appear to have prevented some email from
getting through. The issue has been resolved, so if anyone else has
written to support recently and mysteriously not received a reply,
please resend your email. I'm told the email should only be delayed,
it should not be lost altogether, but even so, I'd rather get two
copies than none at all. That support address again:
[EMAIL PROTECTED] We make every effort to reply to every email in a
timely fashion.
Warm Regards,
Heather
On 10 Jan 2008, at 12:08, Len Morgan wrote:
You are not alone. I frequently get errors in the Galaxy
components, some that even lock things up to the point of having to
restart or occasionally reboot. Unfortunately, for me at least,
Galaxy has become like programming crack to me and I can't live
without it! I've just learned to live with it.
I can't say much about your support issues except that such
problems have NOT been my experience. Whether I liked the answer
or not, I always got one pretty quickly.
len morgan
Mick Collins wrote:
I bought Galaxy (actually got it free with a future-re-up for
Studio). I started using it and decided that there were things I
needed to learn about it which I didn't at that time have time
for. So I turned it off (and I think the button or menu item or
preference) said "temporarily." Almost immediately, when I went
to use the debugger it would kick into Galaxy and about 10% of the
time a Galaxy error would come up (it would put me into debug mode
of a Galaxy script). From 10% it got worse and worse until
neither the debugger nor script editor was useable. Finally,
every time I opened Rev it would immediately shut down again. So,
first question, anyone see this before and/or have advice?
The plot sickens. I decided I would reinstall Rev. I looked
everywhere but couldn't find my license password for 2.8.1 (I
found one for 2.5.x but that didn't work, not unexpectedly, so now
I am using it as a trial copy). I sent Rev Support an email
(December 29). I waited a few days, thinking that since they had
mentioned that they would be off certain days they probably were
still in the holiday mode. On the 3rd, after having received ads
for the special bundle over and over to the point of
spamification, I decided they must be back from holiday so I
replied to the sales ad, requesting forwarding to support. That
was almost a week ago and I still haven't heard from them. Has
anyone else had this kind of lack of attention from support
(actually, I have in the past been very pleased with response
time, particularly from Heather).
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Heather Nagey
Customer Services Manager
Runtime Revolution Ltd
http://www.runrev.com
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