You are not alone. I frequently get errors in the Galaxy components,
some that even lock things up to the point of having to restart or
occasionally reboot. Unfortunately, for me at least, Galaxy has become
like programming crack to me and I can't live without it! I've just
learned to live with it.
I can't say much about your support issues except that such problems
have NOT been my experience. Whether I liked the answer or not, I
always got one pretty quickly.
len morgan
Mick Collins wrote:
I bought Galaxy (actually got it free with a future-re-up for
Studio). I started using it and decided that there were things I
needed to learn about it which I didn't at that time have time for.
So I turned it off (and I think the button or menu item or preference)
said "temporarily." Almost immediately, when I went to use the
debugger it would kick into Galaxy and about 10% of the time a Galaxy
error would come up (it would put me into debug mode of a Galaxy
script). From 10% it got worse and worse until neither the debugger
nor script editor was useable. Finally, every time I opened Rev it
would immediately shut down again. So, first question, anyone see
this before and/or have advice?
The plot sickens. I decided I would reinstall Rev. I looked
everywhere but couldn't find my license password for 2.8.1 (I found
one for 2.5.x but that didn't work, not unexpectedly, so now I am
using it as a trial copy). I sent Rev Support an email (December
29). I waited a few days, thinking that since they had mentioned that
they would be off certain days they probably were still in the holiday
mode. On the 3rd, after having received ads for the special bundle
over and over to the point of spamification, I decided they must be
back from holiday so I replied to the sales ad, requesting forwarding
to support. That was almost a week ago and I still haven't heard from
them. Has anyone else had this kind of lack of attention from support
(actually, I have in the past been very pleased with response time,
particularly from Heather).
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