On 25/02/2010 21:59, Marian Petrides wrote:
Exactly my point, Richmond. That's why I passed up on the deal. And I didn't
even get the chance to avail myself of the simulcast (or to attend the
conference itself) because of time constraints. The ONLY benefit I will get out
of what I paid will be when (if?) I get the DVDs.
Not a happy camper. And I wrote to support 3 weeks ago (X2 before I got any
response) and then yesterday (was told the shipper CLAIMS to have shipped mine
no later than 10 days ago--yeah, sure).
As I said in my earlier post, at this point, RunRev should find out who has NOT
yet received a copy and immediately express them a set OR refund their money.
On Feb 25, 2010, at 1:50 PM, Richmond Mathewson wrote:
Save what?
As I am still waiting for an awful lot of what I paid for last year I don't
feel like
paying more money for stuff that will either never materialise or will, but
when it
does it is so out of date it is not worth having . . .
"Free Bonuses"
Once bitten, shy ever afterwards.
_______________________________________________
Can't they see just how much damage they are doing themselves by
behaving like this?
This is simply awful!
Most of the people who subscribe to this Use-List have invested
significant time, effort
and money in becoming competent in RunRev because they believe it is
worth that -
those who attended the conference and those who paid for the DVDs are,
mainly,
members of this Use-List.
Now, what I saw when I was in Edinburgh was a modest company that was
working its
collective bottom off to get its product to "the next level"; and it was
all very impressive.
What I see now is that despite that, they have quite a bit to learn
about customer relations
and the value of not alienating a loyal user-base.
Cassandra-like, I have been burbling on about "spreading oneself too
thin" for quite some
time, and the effects that will follow from that - but, Hey, nobody
listened to poor
Cassandra either.
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