Richmond, I'm certainly not using those events as an excuse. I'm simply stating a fact which is true, for those of you that are interested. You can accept that or not. I have apologized for the situation with respect to the DVDs, it is inexcusable.
We knew going into this that we had a lot to learn from the previous set of conference DVDs which is why we set out well in advance to do better this year. I was absolutely determined from the start we would get it right. Everything was planned carefully so we could improve and deliver you a wonderful experience from end to end. We made many changes to the product and it went well. The feedback I have is that the DVDs are better quality this year than last year. Unfortunately there was an intersection between the events that happened and the delivery of these DVDs. I'm not going to go into great detail but there was a chain of events involved. Bill was sick for a long time before he died which contributed a series of other issues we were having as a business for a period some time before the actual event. We had issues with the supplier (we won't be using them again), which we were not on top when they occurred because of staff shortages. Ultimately in spite of that I take full responsibly. Its unfortunate, I feel bad, I'm not making excuses. I'm just telling you what happened. You have every right to judge us for non-delivery of this product. However, and while I don't want to make this response overly personal, frankly you have no right to stand in judgment over my response to everything that happened on a personal level. I'm interested to hear that you are able to separate that out entirely in your life, but we all react differently to these things and I am certainly not able to do that, nor is Heather, Robin or some of the other people involved in this. There have been some major consequences on a number of levels and for the last two months I have simply run from one crisis to the next. The vast majority of the DVDs are now safely in the hands of our customers. If you have not received your DVD you will have received a letter from us today offering you an estimated delivery time and year's free license extension. If you have not received the DVDs nor a letter, your DVD shipped some time ago and as far as we are aware it should be with you. If this applies to you feel free to contact me directly, off list. Again I apologize for letting down our customers and we will do better next time. Kind regards, Kevin Kevin Miller ~ [email protected] ~ http://www.runrev.com/ RunRev - Software construction for everyone _______________________________________________ use-revolution mailing list [email protected] Please visit this url to subscribe, unsubscribe and manage your subscription preferences: http://lists.runrev.com/mailman/listinfo/use-revolution
