They did not do their best and they have acknowledged it and promised to correct it next year.Do I accept their apology? Of course I do! What do I gain by bashing a great small company serving a very intimate (sometimes maybe too intimate) clientele and are not trying to get rich on every transaction nor force you to buy something you don't want.
I will repeat last week's email: 1. Its always easier to run someone else's company 2. Don't sweat the small stuff, its all small stuff. I look forward to my email! Neal Campbell Abroham Neal Software www.abrohamnealsoftware.com (540) 645 5394 NEW PHONE NUMBER Amateur Radio: K3NC Blog: http://www.abrohamnealsoftware.com/blog/ DXBase bug reports: email to [email protected] Abroham Neal forums: http:/www.abrohamnealsoftware.com/community/ On Thu, Feb 25, 2010 at 5:12 PM, Kevin Miller <[email protected]> wrote: > Richmond, > > I'm certainly not using those events as an excuse. I'm simply stating a > fact > which is true, for those of you that are interested. You can accept that or > not. I have apologized for the situation with respect to the DVDs, it is > inexcusable. > > We knew going into this that we had a lot to learn from the previous set of > conference DVDs which is why we set out well in advance to do better this > year. I was absolutely determined from the start we would get it right. > Everything was planned carefully so we could improve and deliver you a > wonderful experience from end to end. We made many changes to the product > and it went well. The feedback I have is that the DVDs are better quality > this year than last year. Unfortunately there was an intersection between > the events that happened and the delivery of these DVDs. I'm not going to > go > into great detail but there was a chain of events involved. Bill was sick > for a long time before he died which contributed a series of other issues > we > were having as a business for a period some time before the actual event. > We > had issues with the supplier (we won't be using them again), which we were > not on top when they occurred because of staff shortages. Ultimately in > spite of that I take full responsibly. Its unfortunate, I feel bad, I'm not > making excuses. I'm just telling you what happened. > > You have every right to judge us for non-delivery of this product. However, > and while I don't want to make this response overly personal, frankly you > have no right to stand in judgment over my response to everything that > happened on a personal level. I'm interested to hear that you are able to > separate that out entirely in your life, but we all react differently to > these things and I am certainly not able to do that, nor is Heather, Robin > or some of the other people involved in this. There have been some major > consequences on a number of levels and for the last two months I have > simply > run from one crisis to the next. > > The vast majority of the DVDs are now safely in the hands of our customers. > If you have not received your DVD you will have received a letter from us > today offering you an estimated delivery time and year's free license > extension. If you have not received the DVDs nor a letter, your DVD shipped > some time ago and as far as we are aware it should be with you. If this > applies to you feel free to contact me directly, off list. Again I > apologize > for letting down our customers and we will do better next time. > > Kind regards, > > Kevin > > Kevin Miller ~ [email protected] ~ http://www.runrev.com/ > RunRev - Software construction for everyone > > > _______________________________________________ > use-revolution mailing list > [email protected] > Please visit this url to subscribe, unsubscribe and manage your > subscription preferences: > http://lists.runrev.com/mailman/listinfo/use-revolution > _______________________________________________ use-revolution mailing list [email protected] Please visit this url to subscribe, unsubscribe and manage your subscription preferences: http://lists.runrev.com/mailman/listinfo/use-revolution
