No comment about how you should be slapped.
I do think that using the bug reporting is an optional thing and that
you are not required to do so and that REV does not 'rely' on it as
much as giving the users a voice in it. I wish Office would do this
or Adobe.
Tom
On Feb 23, 2006, at 3:13 PM, Garrett Hylltun wrote:
On Feb 23, 2006, at 11:07 AM, Dan Shafer wrote:
This provided me with an opportunity to say something I've been
meaning to say for some time but never had a "trigger" for.
Ditto!
Ok, so I spent all this money for Rev, and I would expect that any
bug report sent to them would be taken seriously and that it would
be actively followed up by the company. I can understand setting
priorities depending on the severity of the bug, but having the
users rate and vote? I thought I was purchasing a product, not
getting married to a second wife! Bugzilla seems like it relies
far too much on the users and not enough on the company. Users
should not have to do such things, especially after spending this
much money on the product. It's almost absurd, more so if just
because a bug is not rated hight or voted on by anyone else, then
is that to say that it may get completely ignored?
So it seems this is the scenario; Pay hefty price for Rev, pay
hefty price for updates?!/upgrades, Pay heavy for extras, and make
the users who paid for the product work for you by making them
search out all the bugs, post them for you, rate them for you, vote
on them for you, follow up on them for you..... To quote "Jubel
Early", a not so famous bounty hunter from a not so famous TV
series that's long since been canceled... "Does that seem right to
you?"
I can understand the hefty base price of the product, I can't agree
with having to pay for damned updates! where fixes that they should
be responsible for should be taken care of by them. I can
understand a small fee for upgrades, but not the amount they are
asking for.
But what upsets me the most is depending on the paying customers to
help them track down bugs! What the hell are they doing with the
money? And what the hell are they doing releasing a product that
is already known to have bugs still in it! They should be paying
testers for this and not raping the paying customers for this
work. With the prices they are charging for everything, we
shouldn't even be having this conversation at all! If a user finds
a bug, he/she should be able to simply report the bug to Rev either
via email or a bug report form on their site, and they should take
care of everything from there! That bug should be gone by the next
update of the product.
I'm sorry for being a bit over the edge, but I've been in this
business myself, and this really makes me mad. You don't release
products if you know it still contains bugs! You don't upgrade
your product unless the upgrade fixes all the prior bugs. Updates
are to fix bugs and issues that you didn't catch earlier, that
somehow got past your beta testing team, and updates are free since
you're fixing your own mistakes, not mistakes of the customer.
Upgrades are not like going from 1.1 to 1.2, but from 1.x to 2.x
Upgrades are when the product has had some major changes done to
it, improvements and new features over the previous version.
I'm really starting to regret my purchasing Rev now. I'm feeling
like I've been ripped off. Rev is a nice product, but if this is
how the company is going to operate, then I'm not going to be
updating/upgrading. And I doubt that Rev is going to change their
business practice since it seems so many people tolerate it and
continue to give them money for releasing a product that will
always have bugs in it.
Runtime... Stop charging for updates! Fix all the bugs and
release an update, then work on an upgrade when all the bugs are
fixed. Go ahead and charge for upgrades. Dump the 'zilla stuff
and setup your own internal bug tracking system so you guys can
take care of this and leave the customers out of the process. Beat
the crap out of your beta testing team for allowing all this stuff
to get through to the customers.
Sorry to everyone else for my angry post to the mailing list. If a
hand slapping is due to me for this, I'll gladly take it as I should.
Best regards,
-Garrett
Thomas J McGrath III
[EMAIL PROTECTED]
Lazy River Software™ - http://www.lazyriversoftware.com
Lazy River Metal Art™ - http://www.lazyriversoftware.com/metal.html
Meeting Wear™ - http://www.cafepress.com/meetingwear
Semantic Compaction Systems - http://www.minspeak.com
SCIconics, LLC - http://www.sciconics.com/sciindex.html
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