Well, I agree completely. But after reading about the history of Real3D and Realsoft, I get the impression that the RS team are scientists, not salespeople.
I, too, would love to see MUCH more of the support/purchase experience that most other companies have managed to put together. Realsoft ought to realise that new users tend to go for 'oooh! shiny!' and 'warm fuzzy' rather than technical brilliance... ;-)
