Wow, that's a level of service I've never heard of a retailer offering. It's
basically saying that we've packed and labeled your box and it's sitting on the
loading dock but the carrier hasn't picked it up yet, so we'll cancel the
order. We will incur the cost of unpacking and restocking the item, and because
the credit card has already been charged we'll refund that and pay the
transaction fee, oh, and because we've already booked the shipping with the
carrier we'll cancel that for you and if the carrier charges us for that we'll
pay that too.
Most companies don't even track beyond packed, ie they don't flag shipments as
shipped (ie picked up by the carrier), let alone go to all the trouble of
pulling an order after packing.
Anyway, I guess if you wanted to do this the previous two paragraphs describe
more or less what you'd need to do for all of this...
-David
Jacques Le Roux wrote:
This is an interesting point. I have no time to seek further tonight, anybody
an idea ?
Jacques
De : "Iain Fogg" <[EMAIL PROTECTED]>
Is it possible to cancel a shipment? I know I can change the Shipment
status to "Cancelled", but that doesn't trigger consequent cancellation
of item issuances inventory item detail records, etc. Maybe I'm missing
something obvious?
The scenario is:
. Customer places order
. Order is packed
. Customer changes mind so we need to return the items in the order to
inventory
Cheers, Iain
