Thanks for comment David, Pretty clear ! ;o)
Jacques De : "David E Jones" <[EMAIL PROTECTED]> > > Wow, that's a level of service I've never heard of a retailer offering. It's > basically saying that we've packed and labeled your box and it's sitting on the loading dock but the carrier hasn't picked it up yet, so we'll cancel the order. We will incur the cost of unpacking and restocking the item, and because the credit card has already been charged we'll refund that and pay the transaction fee, oh, and because we've already booked the shipping with the carrier we'll cancel that for you and if the carrier charges us for that we'll pay that too. > > Most companies don't even track beyond packed, ie they don't flag shipments > as shipped (ie picked up by the carrier), let alone go to all the trouble of pulling an order after packing. > > Anyway, I guess if you wanted to do this the previous two paragraphs describe > more or less what you'd need to do for all of this... > > -David > > > Jacques Le Roux wrote: > > This is an interesting point. I have no time to seek further tonight, > > anybody an idea ? > > > > Jacques > > > > De : "Iain Fogg" <[EMAIL PROTECTED]> > >> Is it possible to cancel a shipment? I know I can change the Shipment > >> status to "Cancelled", but that doesn't trigger consequent cancellation > >> of item issuances inventory item detail records, etc. Maybe I'm missing > >> something obvious? > >> > >> The scenario is: > >> > >> . Customer places order > >> . Order is packed > >> . Customer changes mind so we need to return the items in the order to > >> inventory > >> > >> Cheers, Iain > >
