Scott,
Yep, it's a retail BO reservation situation. Things'd be easily handled
if we could UNISSUE items from a shipment - not sure why that capability
isn't available since you can manipulate just about everything else on a
shipment (eg, packages). Obviously, there could be some contraint on
this service, like it is only possible if the shipment is still in the
CREATED or (maybe) PICKED state.
Being able to unissue items would also be extremely useful for those
situations where you accidently issue PO items but realise you made a
mistake - this happens maybe one a month for us.
I have looked at picklists and I think these are possibly a better
solution, but we need to spend some time cleaning up our sales orders
before we can make proper use of this (don't ask!)
Cheers, Iain
Scott Gray wrote:
Hi Ian
Are the goods actually being shipped or is this more of a retail backorder
reservation arrangement? If it's the latter then I would either settle for
creating a return for the order or otherwise perhaps look into finding a way
to use pick lists to pick the order and not pack it until the customer comes
to collect.
Regards
Scott
On 06/08/07, Jacques Le Roux <[EMAIL PROTECTED]> wrote:
Thanks for comment David,
Pretty clear ! ;o)
Jacques
De : "David E Jones" <[EMAIL PROTECTED]>
Wow, that's a level of service I've never heard of a retailer offering.
It's basically saying that we've packed and labeled your
box and it's sitting on the loading dock but the carrier hasn't picked it
up yet, so we'll cancel the order. We will incur the cost
of unpacking and restocking the item, and because the credit card has
already been charged we'll refund that and pay the transaction
fee, oh, and because we've already booked the shipping with the carrier
we'll cancel that for you and if the carrier charges us for
that we'll pay that too.
Most companies don't even track beyond packed, ie they don't flag
shipments as shipped (ie picked up by the carrier), let alone go
to all the trouble of pulling an order after packing.
Anyway, I guess if you wanted to do this the previous two paragraphs
describe more or less what you'd need to do for all of
this...
-David
Jacques Le Roux wrote:
This is an interesting point. I have no time to seek further tonight,
anybody an idea ?
Jacques
De : "Iain Fogg" <[EMAIL PROTECTED]>
Is it possible to cancel a shipment? I know I can change the Shipment
status to "Cancelled", but that doesn't trigger consequent
cancellation
of item issuances inventory item detail records, etc. Maybe I'm
missing
something obvious?
The scenario is:
. Customer places order
. Order is packed
. Customer changes mind so we need to return the items in the order
to
inventory
Cheers, Iain
------------------------------------------------------------------------
No virus found in this incoming message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.11.6/938 - Release Date: 5/08/2007 4:16 PM
--
No virus found in this outgoing message.
Checked by AVG Free Edition.
Version: 7.5.476 / Virus Database: 269.11.6/938 - Release Date: 5/08/2007 4:16 PM
