Hi Ian Are the goods actually being shipped or is this more of a retail backorder reservation arrangement? If it's the latter then I would either settle for creating a return for the order or otherwise perhaps look into finding a way to use pick lists to pick the order and not pack it until the customer comes to collect.
Regards Scott On 06/08/07, Jacques Le Roux <[EMAIL PROTECTED]> wrote: > > Thanks for comment David, > > Pretty clear ! ;o) > > Jacques > > De : "David E Jones" <[EMAIL PROTECTED]> > > > > Wow, that's a level of service I've never heard of a retailer offering. > It's basically saying that we've packed and labeled your > box and it's sitting on the loading dock but the carrier hasn't picked it > up yet, so we'll cancel the order. We will incur the cost > of unpacking and restocking the item, and because the credit card has > already been charged we'll refund that and pay the transaction > fee, oh, and because we've already booked the shipping with the carrier > we'll cancel that for you and if the carrier charges us for > that we'll pay that too. > > > > Most companies don't even track beyond packed, ie they don't flag > shipments as shipped (ie picked up by the carrier), let alone go > to all the trouble of pulling an order after packing. > > > > Anyway, I guess if you wanted to do this the previous two paragraphs > describe more or less what you'd need to do for all of > this... > > > > -David > > > > > > Jacques Le Roux wrote: > > > This is an interesting point. I have no time to seek further tonight, > anybody an idea ? > > > > > > Jacques > > > > > > De : "Iain Fogg" <[EMAIL PROTECTED]> > > >> Is it possible to cancel a shipment? I know I can change the Shipment > > >> status to "Cancelled", but that doesn't trigger consequent > cancellation > > >> of item issuances inventory item detail records, etc. Maybe I'm > missing > > >> something obvious? > > >> > > >> The scenario is: > > >> > > >> . Customer places order > > >> . Order is packed > > >> . Customer changes mind so we need to return the items in the order > to > > >> inventory > > >> > > >> Cheers, Iain > > > > >
