Hi Jacopo, This happens when using a new Product Store. We have gone through all the settings and compared the configuration to the demo product store and they look Identical. Yet, when placing a sales order with the new product store, it will not issue the inventory, even though there is already plenty of ATP/QOH. It a bit strange. We don't see any reason it would work with one store and not another.
Thanks for your response! Robert On Wed, Feb 25, 2015 at 2:11 AM, Jacopo Cappellato < [email protected]> wrote: > Hi Robert, > > have you been able to fix the issue you were facing? If you are still > struggling with it please share some more details (e.g. is this issue > happening only when you place orders for the new product or also for other > products in the same store?) and we may be able to provide a solution. > > Jacopo > > On Feb 19, 2015, at 9:25 AM, Jacopo Cappellato < > [email protected]> wrote: > > > It looks like your order didn't perform the reservations. > > You may have some wrong settings in your product store (please check the > facility and related settings); did you create the sales order after you > received your product in the facility or before? > > > > Jacopo > > > > On Feb 18, 2015, at 11:15 PM, Robert Lasater <[email protected]> wrote: > > > >> After setting up a new product, receiving inventory, doing stock move, > we > >> cannot see the product as available to ship. ATP is good, QOH is good. > We > >> have literally examined all the setting in the products, inventory and > >> facility. Has anyone else come across this issue? > >> [ISSUED + RESERVED=TOTAL]=ORDERED > >> [0 + 0 = 0] < 1 > >> > >> Thanks > >> Robert > > > >
