The good news is that OM is working very good on Harmony as well :-)

Ali

On 8/24/21 1:32 PM, Ali Alhaidary wrote:

@Lee, you are more than welcome, just keep us posted of the reason and resolution.

Ali

On 8/24/21 1:26 PM, Lee But wrote:
Thank you for your help.
We have worked out that the problem is likely with my computer setup and not a server problem.
@ali, thank you very much for your help with troubleshooting.

All the best,
Lee

On Tue, Aug 24, 2021 at 9:11 AM Ali Alhaidary <ali.alhaid...@the5stars.org <mailto:ali.alhaid...@the5stars.org>> wrote:

    @Lee, try now please.

    Ali

    On 8/24/21 12:09 PM, Lee But wrote:
    @Ali, I went to the room, but the share button does nothing
    using Firefox and Chromium.
    image.png

    Server: Debian 10
    Kernel: 4.19.0 (Cannot upgrade - OpenVZ)
    CPU: AMD Opteron 4386 - 1 core
    RAM: 2GB guaranteed

    All packages relating to Openoffice were installed according to
    the user guide.

    Thanks,
    Lee.


    On Tue, Aug 24, 2021 at 7:35 AM Ali Alhaidary
    <ali.alhaid...@the5stars.org
    <mailto:ali.alhaid...@the5stars.org>> wrote:

        Lee,

        Would you put your server/client environment in detail please.

        Ali

        On 8/24/21 8:06 AM, Maxim Solodovnik wrote:
        I need someone who can reproduce the issue :( (was reported
        3+ times .....)
        Hopefully someone can help :)

        On Tue, 24 Aug 2021 at 11:18, Ali Alhaidary
        <ali.alhaid...@the5stars.org
        <mailto:ali.alhaid...@the5stars.org>> wrote:


            On 8/24/21 5:43 AM, Maxim Solodovnik wrote:
            Hello Lee,

            Can you try to click the "About" link at the Dashboard?
            Can you see the "About" dialog?

            @All if you can reproduce the issue with dialog don't
            popping up, can you share the steps with me?
            @Max

            Things are working here as expected in production since
            6.0.0 till now 7.0.0#13, no issue has been reported
            regarding this case. Reviewing our case database,
            similar issue was reported when some other dialog box
            from the browser was waiting a response and the teacher
            is trying to start recording and nothing happens (his
            claim). Is there any thing specific I can do?

            @Lee

            Can you please register as new user
            https://the5stars.org <https://the5stars.org> and then
            access
            https://school.the5stars.org/class/mod/openmeetings/view.php?id=181
            
<https://school.the5stars.org/class/mod/openmeetings/view.php?id=181>
            from the same browsers.

            Or VM if the issue is reproducible in VM?


            On Mon, 23 Aug 2021 at 23:34, Alvaro
            <zurca...@gmail.com <mailto:zurca...@gmail.com>> wrote:

                Hi Lee,

                Just checked OM 6.1.0 on Debian 10 and that
                point works as expected.

                Could you please indicate where is the browser
                client, Lan or Internet?


                ------------


                On Mon, 23 Aug 2021 14:30:23 +0000
                Lee But <leesenglishless...@gmail.com
                <mailto:leesenglishless...@gmail.com>> wrote:

                > Hello Ali,
                > Thanks for your suggestions.
                > Nothing happens when I click that icon. I've
                tried on Chromium and Firefox,
                > so I don't think it's a browser problem.
                > I followed the installation tutorial for Debian
                10 server by Alvaro Bustos.
                >
                > Regards,
                > Lee
                >
                >
                > On Mon, Aug 23, 2021 at 12:26 PM Ali Alhaidary
                <ali.alhaid...@the5stars.org
                <mailto:ali.alhaid...@the5stars.org>>
                > wrote:
                >
                > > Hi Lee,
                > >
                > > When you press the little computer icon at the
                upper right cornet, the
                > > record/share dialog box should appear, from
                this box you can select either
                > > to record, or to share, in both cases, the
                browser will pop another box
                > > asking for mic/camera permission, that you
                should give, then ask you which
                > > window you want to record/share.
                > >
                > > Ali
                > > On 8/23/21 1:49 PM, Lee But wrote:
                > >
                > > Hello Ali,
                > > When I press the screen sharing button or the
                option from the Actions
                > > menu, there is nothing to indicate that the
                screen is being shared or
                > > recorded.
                > > I don't see anything on the interface to stop
                any recording, either. There
                > > is a spinner that spins for a short time
                (shown above the users pane in the
                > > image below), but nothing is visually
                indicated after that.
                > > The 'Activities and actions' panel doesn't log
                anything.
                > > There is nothing in the Recordings area from
                my dashboard.
                > >
                > > [image: image.png]
                > >
                > > Recording is enabled:
                > > [image: image.png]
                > >
                > >
                > > On Mon, Aug 23, 2021 at 8:33 AM Ali Alhaidary
                <ali.alhaid...@the5stars.org
                <mailto:ali.alhaid...@the5stars.org>>
                > > wrote:
                > >
                > >> Hi,
                > >>
                > >> Didi you stop the recording? Did the
                recording show in the recording
                > >> list processing?
                > >>
                > >> Ali
                > >>
                > >> On 8/23/21 8:49 AM, Lee But wrote:
                > >> > Hello,
                > >> >
                > >> > How is session recording done?
                > >> > I have clicked the button in the top-right
                corner, and Actions >
                > >> > Share/Record Screen, but nothing seems to
                happen. There are no
                > >> > recordings in the list.
                > >> >
                > >> > Thanks.
                > >>
                > >


--


-- Best regards,
            Maxim



-- Best regards,
        Maxim

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