Hi :)
Even though they don 't use advanced features they still tend to feel they do.  

There seems to be an inverse correlation between the skill level and knowledge 
of the user and the amount they feel they use advanced features.  Take Andreas 
for example.  An extremely sophisticated and skilled user that thinks whipping 
up a few databases before breakfast is no big deal.  

Compare to the average office manager that needs to hire in IT consultants to 
reboot a router, involving sending a memo to all staff and re-arranging 
people's schedules, a planning&strategy meeting to set-up a team, a call-out 
for an engineer to look at the router and report back to the team that we need 
to buy a more advanced router (that turns out to be a down-grade) and can only 
buy this particular one from him but somehow involves postal charges from 
Norway.  Since so much work and effort went into switching the thing off and 
then on again from then on they think that rebooting a router is obviously 
extremely complex.  

Obviously almost anyone on this list would have just pressed the on/off switch 
a couple of times and waited a couple of minutes after each action.  The result 
being that even if they didn't know it before they do realise that it's a 
trivial task.  

Hence the more advanced users are, the more they tend to think most of what 
they do is trivial.  Far less advanced users are often "a bit precious" and 
assume they are always doing advanced stuff even though they aren't.  
Regards from
Tom :)  






>________________________________
> From: Gordon Burgess-Parker <[email protected]>
>To: [email protected] 
>Sent: Monday, 24 September 2012, 11:11
>Subject: Re: [libreoffice-users] Re: MS raised prices so people will now start 
>renting their office products instead
> 
>On 18/09/12 20:38, Jay Lozier wrote:
>> I suspect most users do not use much outside the common core features of any 
>> office suite (LO, AOO, MSO, etc)
>> 
>You suspect correctly. In any organisation, home use etc, the usual statistic 
>is that 80% of users only use 20% of the functionality....
>(I'm a retired Systems Accountant and have seen that more or less in most 
>places I've worked, from a 2-man advertising agency to a couple of large 
>quoted companies...and MOST places don't use VBA or Macros at all, which is 
>the usual excuse for keeping MS and not moving to OO/LO...)
>
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