Hi :)
Thanks :)  I think "average" can be used in different ways.  If we take the 
meaning where it's the highest number of users then the average user tends to 
have  extremely low ability and tends to be very fearful in a 
passive-aggressive way = "Don't touch it!!!  You might break because i don't 
understand what you are doing and therefore you can't possibly understand it 
either".  

After all, they can produce a letter, therefore they are fully skilled and know 
everything worth knowing, right? (or are you telling them they are a moron?).   
   
Regards from
Tom :)  





>________________________________
> From: Jay Lozier <[email protected]>
>To: [email protected] 
>Sent: Monday, 24 September 2012, 13:39
>Subject: Re: [libreoffice-users] Re: MS raised prices so people will now start 
>renting their office products instead
> 
>On 09/24/2012 06:42 AM, Tom Davies wrote:
>> Hi :)
>> Even though they don 't use advanced features they still tend to feel they 
>> do.  
>>
>> There seems to be an inverse correlation between the skill level and 
>> knowledge of the user and the amount they feel they use advanced features.  
>> Take Andreas for example.  An extremely sophisticated and skilled user that 
>> thinks whipping up a few databases before breakfast is no big deal.  
>>
>> Compare to the average office manager that needs to hire in IT consultants 
>> to reboot a router, involving sending a memo to all staff and re-arranging 
>> people's schedules, a planning&strategy meeting to set-up a team, a call-out 
>> for an engineer to look at the router and report back to the team that we 
>> need to buy a more advanced router (that turns out to be a down-grade) and 
>> can only buy this particular one from him but somehow involves postal 
>> charges from Norway.  Since so much work and effort went into switching the 
>> thing off and then on again from then on they think that rebooting a router 
>> is obviously extremely complex.  
>>
>> Obviously almost anyone on this list would have just pressed the on/off 
>> switch a couple of times and waited a couple of minutes after each action.  
>> The result being that even if they didn't know it before they do realise 
>> that it's a trivial task.  
>>
>> Hence the more advanced users are, the more they tend to think most of what 
>> they do is trivial.  Far less advanced users are often "a bit precious" and 
>> assume they are always doing advanced stuff even though they aren't.  
>> Regards from
>> Tom :)  
>>
>Interesting point. I think the "average" user tends to either, as you
>suggest, over estimate their skills and knowledge or are utterly fearful
>of the computer/program not working.
>>
>>
>>
>>
>>> ________________________________
>>> From: Gordon Burgess-Parker <[email protected]>
>>> To: [email protected] 
>>> Sent: Monday, 24 September 2012, 11:11
>>> Subject: Re: [libreoffice-users] Re: MS raised prices so people will now 
>>> start renting their office products instead
>>>
>>> On 18/09/12 20:38, Jay Lozier wrote:
>>>> I suspect most users do not use much outside the common core features of 
>>>> any office suite (LO, AOO, MSO, etc)
>>>>
>>> You suspect correctly. In any organisation, home use etc, the usual 
>>> statistic is that 80% of users only use 20% of the functionality....
>>> (I'm a retired Systems Accountant and have seen that more or less in most 
>>> places I've worked, from a 2-man advertising agency to a couple of large 
>>> quoted companies...and MOST places don't use VBA or Macros at all, which is 
>>> the usual excuse for keeping MS and not moving to OO/LO...)
>>>
>>> -- 
>>> Registered Linux User no 240308
>>> GBP's alternative computing:http://gbplinuxfoss.blogspot.com/  Say No to 
>>> OOXMLhttp://www.linuxjournal.com/article/9594#mpart8
>>> I only accept odf or pdf documents by email
>>>
>>>
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>
>
>-- 
>Jay Lozier
>[email protected]
>
>
>-- 
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