Hi Ken,
On Mon, 2013-11-11 at 11:33 -0700, Ken Springer wrote:
> After using LO for awhile, I found and filed a couple of bugs/issues. I
> wanted to contribute in the area of reporting issues, but I don't have
> the knowledge to fix them. I didn't expect those problems to go to the
> head of the line. But I *did* expect them to be put in the queue and
> eventually fixed.
The problem of course is that there is no queue of bugs-to-fix. We try
to prioritize issues, so that we can see those that are seriously
debilitating and then try to fix those on a best-effort basis.
> What I didn't like was being told my issues were not important. BS!
> It's important to me.
This is the interesting piece to me. Can you expand on your experience
there ? clearly all bugs are important to someone - but not all are
'Critical' or whatever from a prioritization perspective. Nevertheless,
perhaps the naming of those prioritization is needlessly offensive.
Potentially with our new bugzilla we could use P1 -> P6 or whatever -
making it clear that this is a spectrum.
> Let's say you have a car, and every 4th time you go to use it, it won't
> start. You take it to your mechanic, and each time you do, he tells you
> "it's not important, he's got bigger problems to solve". Are you going
> to continue to take it to that mechanic, or are you going to find a
> different mechanic?
I'm really not sure that there are any mechanics out there that do work
for free; I've not met one. Of course - if you want to pay for a bug to
be fixed, our level-3 bug queue has only a handful of open-bugs, and
they turn over on a weekly basis. But I strongly suspect you don't want
to pay.
So - perhaps a more apt analogy is taking your car to a local friendly
volunteer / free mechanic down the road who helps people out of the
goodness of their heart - and berating them for not spending a week
investigating and fixing the squeak in your suspension -now- because
he's been working trying to get other people's car's to start at all ;-)
Anyhow - there is no desire to offend people through the prioritization
flow; that is a really critically useful function of QA though - so
ideas on how we can improve that appreciated.
All the best,
Michael.
--
[email protected] <><, Pseudo Engineer, itinerant idiot
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