Hello Bogdan,
Thanks for the response.
In terms of my question, with a number of queuing platforms, they have the
capability to tell the caller, what position they are in , and when they are
likely to be answered.
I just wondered if this logic was already within the module, or if I would need
to use an external code/script to facilitate this function?
As I presume call_center tracks the number of calls currently in a queue ? I
would then want to be able to extract that information, and if a caller was for
example in 3rd place in a queue, I could inject the relevant audio from
freeswitch to tell them their current position?
Does that make sense? :) Just wanted to know if its something this module can
do?
Thanks
Jon
Subject: Re: [OpenSIPS-Users] opensips 2.1 call_center queue position
To: users@lists.opensips.org; hunter...@hotmail.com
From: bog...@opensips.org
Date: Wed, 12 Oct 2016 11:23:45 +0300
Hello Jon,
The message_queue is a SIP URI pointing to an audio announcement
to play to roll of the waiting/in-queue playback. This needs to be
an announcements that never ends (from the perspective of the
media server); only the the OpenSIPS Queue may terminate the
playback, when it decides to take out the call from waiting and to
deliver it to an agent.
As for your question, I'm not sure I understand what you mean by
"inject a message with queue position for the caller in question"
- could you detail please ?
Regards,
Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
http://www.opensips-solutions.com
On 11.10.2016 13:36, Jonathan Hunter
wrote:
Hi guys,
I have implemented an opensips/freeswitch environment, and
I wish to add call queues to it, and I like the look of
call_center, so just checking this out in comparison to
mod_callcenter in FS world.
My main question is if using the call_center module if you
can inject a message with queue position for the caller in
question, as I cant see that in documentation, I only see
message_queue which I assume could be used to report the
callers position, but just wondered if anyone has done this
and if they could give me some tips as to if possible?
Many thanks
Jon
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