Hi Jonathan,
When a call is mapped to a flow / queue (before playing the welcome
message), we know the ETA (estimated time to wait) and when is placed in
the queue (before playing the queuing) we internally know the position
in the queue.
Would it help to have the position in the queue placed into a custome
SIP header, when sending the INVITE to the message_queue URL ? or to the
welcome message ?
Regards,
Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
http://www.opensips-solutions.com
On 12.10.2016 12:06, Jonathan Hunter wrote:
Hello Bogdan,
Thanks for the response.
In terms of my question, with a number of queuing platforms, they have
the capability to tell the caller, what position they are in , and
when they are likely to be answered.
I just wondered if this logic was already within the module, or if I
would need to use an external code/script to facilitate this function?
As I presume call_center tracks the number of calls currently in a
queue ? I would then want to be able to extract that information, and
if a caller was for example in 3rd place in a queue, I could inject
the relevant audio from freeswitch to tell them their current position?
Does that make sense? :) Just wanted to know if its something this
module can do?
Thanks
Jon
------------------------------------------------------------------------
Subject: Re: [OpenSIPS-Users] opensips 2.1 call_center queue position
To: [email protected]; [email protected]
From: [email protected]
Date: Wed, 12 Oct 2016 11:23:45 +0300
Hello Jon,
The message_queue is a SIP URI pointing to an audio announcement to
play to roll of the waiting/in-queue playback. This needs to be an
announcements that never ends (from the perspective of the media
server); only the the OpenSIPS Queue may terminate the playback, when
it decides to take out the call from waiting and to deliver it to an
agent.
As for your question, I'm not sure I understand what you mean by
"inject a message with queue position for the caller in question" -
could you detail please ?
Regards,
Bogdan-Andrei Iancu
OpenSIPS Founder and Developer
http://www.opensips-solutions.com
On 11.10.2016 13:36, Jonathan Hunter wrote:
Hi guys,
I have implemented an opensips/freeswitch environment, and I wish
to add call queues to it, and I like the look of call_center, so
just checking this out in comparison to mod_callcenter in FS world.
My main question is if using the call_center module if you can
inject a message with queue position for the caller in question,
as I cant see that in documentation, I only see message_queue
which I assume could be used to report the callers position, but
just wondered if anyone has done this and if they could give me
some tips as to if possible?
Many thanks
Jon
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