Dotan Cohen wrote:
2009/7/17 Drew Jensen <[email protected]>:
Hello All,
Well, the subject pretty much sums it up.
The current setup of this mailing list is insane IMO - there is absolutely
no valid reason to offer the ability for individuals that are not subscribed
to post messages.
If OpenOffice.org would like me to offer direct one-on-one support (for Base
of course) then I will be happy to discuss my fee with any of Community
Council members.
As for better ways to manage this list, and the users experience while using
it, there are plenty of examples out there:
Mozilla
Apache
MySQL
etc...
To the other volunteer responders on this list I have two requests:
1 - Please do not forward, or repost, any of my emails to this list with the
posters direct email address as a secondary To: or CC:.
2 - Take the pledge and let's put an end to this madness.
Drew
I must say that I disagree, Drew. I have installed OOo for quite a few
people and not once did I ever subscribe them to the mailing list for
the simple reason that they would view the list messages as spam. In
the current setup, one can ask questions and not get flooded with
irrelevant responses, so OOo newbs could still post if they need it
(don't have an idiot like me around to help them). Forcing people to
subscribe to the list would turn many people away, and upset a great
many of those who do sign up.
I probably triggered this thread by forwarding one of Drew's excellent
responses -- sorry, it just never occurred to me that somebody would
rather have the response never seen by the OP, or have to go find it
again themselves to forward directly. I guess for now, I'll follow
Harold's approach for other people's responses, and let the responder
decide what if anything to do. I very much doubt, though, that this will
in any way encourage the list owner to change anything, even if no unsub
ever got a response. Would the owner ever even know? The unsub is likely
just to give up, at least on using the list and likely on using OOo at
all, and IMO is very unlikely to find any effective way to complain. (I
could see them flooding the list with increasingly irritated "why isn't
anybody answering?" posts, though!)
Like some of the others here, I think that forcing subscription would
also be ineffective at satisfying the newbie, because of all the
irrelevant messages they'd get. What I'd really like to see is
something like the mechanism for following activity on a bug/RFE -- an
invitation to receive any responses on the thread as e-mails that are
automatically generated, without our having to pay attention at all to
whether the OP is subscribed. That interface could also contain
explanations of some of the other ways to see the responses (archives,
Gmane, etc., including subscribing and the consequences of that).
Alternatively, they could get a message about their alternatives to
which they would need to respond before the post went to the moderator.
I'm sure there are other ideas, too, but the problem seems to be getting
them to be considered. This topic seems to come up regularly on ths
list, and probably on the others that allow unsubs to post and on the
discuss list, with no followup by the list owners.
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