Thomas Steel wrote:
<snip>
I am now frantic. If I type 'setup.exe' in the Search box, it just gives me a list of e-mails to or from this help-site. I did re-install OOo & it is on my desktop. But the only result of re-downloading has been to make the later version of my affected file unopenable in just the same way. TS
It sounds as if you're using your e-mail program's search, not the one that comes from the Start menu. In any case, your best bet now is probably to completely uninstall OOo; apparently something that is retained across a reinstall is causing the problem, though it doesn't sound like a user profile issue (the most common cause of such difficulties). Leave the downloaded file on your desktop (or wherever), make sure there is no soffice.bin process running, and go through the Start > Control Panel, Programs-Uninstall a program, and find OpenOffice.org. This time, select the Uninstall button. If the unpacked installation files are still there after that uninstall completes, delete them -- I think they should have been found and deleted, but I'm not making assumptions at this point! Same for any OOo folders in Program Files or your Startup menu. You might also want to use a registry cleanup package like CCleaner (www.piriform.com/ccleaner/download) to remove any other lingering traces, if any exist.
After the uninstall has been completed, restart your system, then use the downloaded file again to install a completely clean copy.
If that doesn't work, I'm stumped. You can send us a small example file that gives you the problem (ODF attachments generally make it to the list, or you can put it on a website and tell us where it is). If it has the same problem for somebody else, we can generate an issue in the problem tracking system to get the developers involved in the analysis.
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