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From: "Barbara Duprey" <[email protected]>
Sent: Friday, May 14, 2010 3:26 PM
To: <[email protected]>
Subject: Re: [users] OT: What is Bottom Posting?/TSteel
Thomas Steel wrote:
<snip>
I am now frantic. If I type 'setup.exe' in the Search box, it just gives
me a list of e-mails to or from this help-site. I did re-install OOo & it
is on my desktop. But the only result of re-downloading has been to make
the later version of my affected file unopenable in just the same way. TS
It sounds as if you're using your e-mail program's search, not the one
that comes from the Start menu. In any case, your best bet now is probably
to completely uninstall OOo; apparently something that is retained across
a reinstall is causing the problem, though it doesn't sound like a user
profile issue (the most common cause of such difficulties). Leave the
downloaded file on your desktop (or wherever), make sure there is no
soffice.bin process running, and go through the Start > Control Panel,
Programs-Uninstall a program, and find OpenOffice.org. This time, select
the Uninstall button. If the unpacked installation files are still there
after that uninstall completes, delete them -- I think they should have
been found and deleted, but I'm not making assumptions at this point! Same
for any OOo folders in Program Files or your Startup menu. You might also
want to use a registry cleanup package like CCleaner
(www.piriform.com/ccleaner/download) to remove any other lingering traces,
if any exist.
After the uninstall has been completed, restart your system, then use the
downloaded file again to install a completely clean copy.
If that doesn't work, I'm stumped. You can send us a small example file
that gives you the problem (ODF attachments generally make it to the list,
or you can put it on a website and tell us where it is). If it has the
same problem for somebody else, we can generate an issue in the problem
tracking system to get the developers involved in the analysis.
Before I attempt the uninstall you recommend, can you assure me that it
won't delete my files? And can you explain why I can open files if I go via
the blue desktop icon & then 'Open a file', but I can't open anything either
thro the desktop shortcuts or through the Windows document library? (This of
course is a new problem following my reinstall attempt). This is a new
computer (replacing a stolen one): it uses Windows 7, which is new to me.
Obviously I did a new installation of OOo when I began & it seemed to work
OK until last weekend's sudden blockage of a file. TS
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