Thomas Steel wrote:
From: "Barbara Duprey" <[email protected]>
Sent: Friday, May 14, 2010 3:26 PM
To: <[email protected]>
Subject: Re: [users] OT: What is Bottom Posting?/TSteel
Thomas Steel wrote:
<snip>
I am now frantic. If I type 'setup.exe' in the Search box, it just
gives me a list of e-mails to or from this help-site. I did
re-install OOo & it is on my desktop. But the only result of
re-downloading has been to make the later version of my affected
file unopenable in just the same way. TS
It sounds as if you're using your e-mail program's search, not the
one that comes from the Start menu. In any case, your best bet now is
probably to completely uninstall OOo; apparently something that is
retained across a reinstall is causing the problem, though it doesn't
sound like a user profile issue (the most common cause of such
difficulties). Leave the downloaded file on your desktop (or
wherever), make sure there is no soffice.bin process running, and go
through the Start > Control Panel, Programs-Uninstall a program, and
find OpenOffice.org. This time, select the Uninstall button. If the
unpacked installation files are still there after that uninstall
completes, delete them -- I think they should have been found and
deleted, but I'm not making assumptions at this point! Same for any
OOo folders in Program Files or your Startup menu. You might also
want to use a registry cleanup package like CCleaner
(www.piriform.com/ccleaner/download) to remove any other lingering
traces, if any exist.
After the uninstall has been completed, restart your system, then use
the downloaded file again to install a completely clean copy.
If that doesn't work, I'm stumped. You can send us a small example
file that gives you the problem (ODF attachments generally make it to
the list, or you can put it on a website and tell us where it is). If
it has the same problem for somebody else, we can generate an issue
in the problem tracking system to get the developers involved in the
analysis.
Before I attempt the uninstall you recommend, can you assure me that
it won't delete my files?
The files you create with OOo are not affected by any
uninstall/reinstall actions unless you have purposely stored them in the
same folders as the programs themselves -- and this would never happen
unless you forced it. The files you create are either in "My Documents"
or in a folder you specify when you save (for example one that you have
created for a particular project, person, or type of file). You could
only get into trouble if you purposely changed the default path for file
saving, or explicitly saved, to a folder created by OOo for its own use.
And can you explain why I can open files if I go via the blue desktop
icon & then 'Open a file', but I can't open anything either thro the
desktop shortcuts or through the Windows document library?
I think what you're describing here is that the Windows file
associations for the filetypes are not set to let it automatically find
a program to execute when you double-click a file's icon -- either that,
or the files were saved without an extension, such as .ods for an ODF
spreadsheet (you should always make sure that the option to
automatically save the extension is selected). Make sure the files you
are trying to open have their extensions, then right click on one of
them Choose Open With, and browse under Program Files to the right OOo
program (e.g., swriter.exe for .doc, .docx, or .odt files). Select the
option to always use this program for this kind of file. You should only
have to do this once for each extension.
(This of course is a new problem following my reinstall attempt). This
is a new computer (replacing a stolen one): it uses Windows 7, which
is new to me. Obviously I did a new installation of OOo when I began &
it seemed to work OK until last weekend's sudden blockage of a file. TS
Yes, apparently something got seriously damaged somehow -- wish we knew
what caused the problem! Anyway, hopefully you'll be OK now.
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