2006/3/21, Andy Pepperdine <[EMAIL PROTECTED]>: > On Tuesday 21 March 2006 13:58, Ross Johnson wrote: > > One thing is for sure though - providing a good problem description, > > clear reproducible steps and a sample test case will usually get your > > report confirmed by the QA people more quickly, and that means a > > developer will see it sooner. Beyond that I can't say.
I really like this idea. Hope it's doable. > > The difficulty is getting a good problem description. In my experience, most > users of any product need a special mindset to give such a description, and > if you ask two users to describe the same bug, you'll get two very different > answers. In our case, we are expecting them to know how to describe something > remotely. > > If I was talking to someone about an issue, I would try to establish: > 1. What did you do to create the error? > 2. What happened when you did that? > 3. What did you expect to happen? > This last one is important because it can often cause the user to question > their own assumptions and realise the problem for themselves. Not always, > certainly, but it may reduce the noise. I think the last question is very important for other reasons as well. It makes it much easier for the developer to understand what the user focused on and it is very useful for regression tests. > > So I wonder whether instead of a single box for a description, we should > divide it into three questions as above. Or perhaps just prime the box with > three questions in it already. I've never seen this tried, so I have no idea > how it would be received. I would be very happy with such a system. Both as a user and a developer (not OOo developer). > > One trivial thing though would be to reverse the version list so the most > recent are at the top (at least for Writer you've got to scroll down to the > bottom to find the most recent version). Don't understand what you talk about here. /$ --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
