Excellent suggestions, particularly point 1) and 4)....
Henri 2007/1/27, CPHennessy <[EMAIL PROTECTED]>:
Hi all, I'd like to remind everyone of a few simple points which may help new users get the most out of our answers: 1) We should CC: the posters of messages that contain a "Delivered-to: moderator" header since they are from users who are not subscribed and thus they would otherwise not see our responses. Frequently these emails also have "[moderated]" in their subject line. 2) For many new users they are not always the most comfortable at using the internet nor email 3) Many will not even know that [email protected] is a mailing list, nor even how a mailing list works 4) So we need to be patient and polite in our responses 5) For FAQs we should redirect the users to the appropriate web pages at http://user-faq.openoffice.org or http://documentation.openoffice.org 6) For development related email we should redirect the users email advising them to subscribe to the mailing list to dev@<the-appropriate-project>.openoffice.org 7) Ignore trolls i.e. those with the "na-na MSWord is better than OOo and always will be!" attribute or similar as they serve no useful purpose 8) Adhere to the usual Netiquette Note 1 : So how do I know if someone is not subscribed ? That is easy : there is a field in every email on this list called "Delivered-to". For subscribed users it will show your email address. For unsubscribed users, there will be two "Delievered-to" fields, the one as described above, and a second one with the value "moderator". Any email delivered to the moderator and then to the list, means that the email was from an unsubscribed user and therefore you should try to CC: that user. Many people use their email tool to filter the users@ emails so that those with the field "Delivered-to" with a value of "moderator" get flagged to indicate that they should be treated specially. Regards -- CPH : openoffice.org contributor Maybe your question has been answered already? http://user-faq.openoffice.org/#FAQ
