-------- Original Message --------
From: Diane <[EMAIL PROTECTED]>
Date: Thu 15 Mar 2007 06:44:14 EST

> Harold,
> 
> Thank you for getting back to me.  I am at the hair pulling stages of
> this computer mess.  I tried downloading open office to my computer, but
> it did not work.  After 4 tries, I gave up.  The patch never took, I
> guess.    I am not computer savvy.  I tired emailing the documents, that
> didn't work.  I tired using a zip drive, that didn't work.  I tried
> opening the documents in notebook, that didn't work.  Any suggestions,
> would be appreciated.
> 
> Diane Edmonds
> [EMAIL PROTECTED]

Hi Diane,

Harold is in the UK and probably not out of bed yet ;) I am currently in
Australia, so by the time you answer Harold could be back on line.

When you tried downloading OOo (OpenOffice.org) did the download
complete, or did you see any error messages? What makes you say it
didn't work?

Can you tell us how you are trying to download OOo? Do you have a
dial-up or broadband internet connection?

Can you explain what type of documents you are trying to email? Can you
explain what you mean about using a zip drive.

I am sure we can do something to help you, but we need you to calmly
explain in more detail what it is you are trying to achieve.

Please reply to [email protected] only.

Regards
Dave

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