Harold thanks for your swift response. I am still experiencing
problems. I carry out the procedures as you listed and the following
still happens:
Action 1: Downloaded OpenOffice 2.2 to my Desktop.
Action2: Unpacked to a folder on my Desktop, get folder
Action3: Open folder and select Setup.
Action 4: Get window titled:
(The OpenOffice.org Setup) with the following:
This package requires a newer version of windows installer. Do you wish
to update the windows installer on your system
Action 5. I select Yes
Action 6: Get window titled Error with:
The specified service already exists. I select OK
Action 7: Get window titled The OpenOffice.org Setup with:
Setup was unable to find file
Action 8: I select OK.
I disconnected from the Internet as you requested. Same result.
Reconnected and reactivated firewall and AV.
I then connected to the Microsoft site you referred to and downloaded
the program you suggested. I installed this and ran it. A window came
stating:
/This utility requires that windows installer be installed and properly
registered./
All of my Microsoft products, Windows Office etc are all installed
properly and registered so don't know what this is about. I re-checked
the site you recommended and at the bottom of the page they do state
that if you get the above message try re-registering the file msi.dll.
I am confused. No wonder I am trying to get away form Microsoft. If I
can get OpenOffice to work next move is Linux.
Any more ideas.
Robbo
Harold Fuchs wrote:
Forwarding to unsubscribed OP.
---------- Forwarded message ----------
From: *Harold Fuchs* <[EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>>
Date: 17-Jun-2007 20:18
Subject: Re: [users] Unable to Install Open Office
To: [email protected] <mailto:[email protected]>
On 16/06/07, *Robert McMillen* <[EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>> wrote:
I have just downloaded Open Office and tried to install. I
instantly get
a window come up which says the windows installer needs updating, do I
want to do this. I answer yes and then another small window comes up
which says the service already existed. The an error window pops up
which says installation failed.
Any ideas out there??
Robbo
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First try the following:
1. Disconnect your computer completely from the internet.
2. Disable your Antivirus (AV) and firewall software.
3. Try the install again.
4. Regardless of the result, restart your AV and firewall and
reconnect to the internet. Never leave your system connected to the
net if your AV and firewall are not both running properly.
If the above worked, hoorah. Stop reading now.
If not, read the Microsoft article at
http://support.microsoft.com/kb/290301 . Download and run the program
it talks about.
If you still can't install OpenOffice then let us know and we'll have
another think.
--
Harold Fuchs
London, England
Please reply *only* to [email protected] <mailto:[email protected]>
--
Harold Fuchs
London, England
Please reply *only* to [email protected] <mailto:[email protected]>
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