-------- Original Message -------- From: Li, Katherine (US - New York) <[EMAIL PROTECTED]> Date: Thu 03 Jan 2008 03:50:10 EST
> Hi, > I am using version 2.3.1 of OpenOffice.org. My problem is : When I > try to install the new OpenOffice.org off of the openoffice.org > website, I get an error message stating "Error 1311. Source file not > found: C:/Documents and Settings/katherli/Desktop/OpenOffice,org 2.3 > Installation Files/openofficeorg1.cab. Verify that the file exists > and that you can access it." I know I am able to download the > openoffice file because OpenOffice.org 2.3 Installation Files is on > my desktop. I have Windows XP and am trying to run the windows > version of open office. Any help would be much appreciated. > Thanks, > Katherine This is a common Microsoft installer problem that impacts on the installation of many software packages (including Microsoft's own Office program), not just OOo (OpenOffice.org). The problem seems to have a number of causes, so it is difficult to give you a definitive solution. Is your edition of XP updated to Service Pack 2 and are your Windows updates up to date, including the current version of the Windows Installer program? It appears that you have started the OOo installer program and it has unpacked the installation files. When the installer finished unpacking, it should have automatically started the setup procedure. Was it at this point that the error message appeared? Are you installing using an Administrator account? If not, switch to an Administrator account. Open the "Installation Files" folder named in the error message and check that the "openofficeorg1.cab" file actually does exist. Then locate a file in that same folder with a name something like ?openofficeorg23.msi? and double click on it to restart the installation process. If the problem continues you may have a Widows Registry error. Advising you about fixing registry problems is not something that can be by email and I would recommend you contact a local computer support person to assist you in resolving this. Hope this is of some assistance. Dave -- This is a mailing list which exists to support users of OpenOffice.org All answers are given by other users who volunteer their time. If you are not subscribed to this mailing list you may not see all the replies to your query. Please reply to [email protected] only. You should also be aware that all details of messages posted to this list are publicly available to anyone with an Internet connection For mailing list info see: http://www.openoffice.org/mail_list.html For on-line support see: http://support.openoffice.org/index.html For a knowledge base see: http://mindmeld.cybersite.com.au/ --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
