On 4 Jan 2008 at 16:24, Harold Fuchs wrote: ... > includes the "subject=" syntax allowed for such links; the subject set > by the syntax is the "[moderated..." rubbish everyone is complaining > about. Note that when you click this link a blank, properly addressed > message opens up with the cursor already positioned within the body of > the message. ... > In addition, the instructions go on to say that the *body* of the > message should read "/I am using version X.Y of OpenOffice.org. My > problem is :" /which is presumably where that particular garbage comes > from (people actually have told us that theirs is version X.Y).
I think the web page makes invalid assumptions about the skills and common-sense possessed by those using the website. To most people /here/, a subject line such as "CHANGE ME" is inviting one to do just that - yet a newbie may think it is some magic incantation provided by "the system" and which mustn't be changed on pain of death or worse. Likewise the "version X.Y" stuff. Given the very nature of a lot of the "newbie questions", one has to entertain grave doubts as to the extent of /any/ of some people's IT skills. WRT the web site, a few lines of javascript would prevent empty subjects being sent; I suspect that most of those who know enough to turn off scripting would realise the importance of an email subject line. I /still/ think the moderators should be replaced by an automated system that screens out the obvious questions and sends back an appropriate FAQ entry, plus further instructions for getting volunteer help. Not at all my field of expertise, otherwise I'd code some sort of exemplar for discussion. -- http://www.scottsonline.org.uk lists incoming sites blocked because of spam [EMAIL PROTECTED] Mike Scott, Harlow, Essex, England --------------------------------------------------------------------- To unsubscribe, e-mail: [EMAIL PROTECTED] For additional commands, e-mail: [EMAIL PROTECTED]
