Hi, Jeff, sorry you are still having problems. Let's move this
discussion back to the list so that others can try to help you. Have you
tried another download? Also, there is a way to check the downloaded
file for accuracy using the md5sum capability. I haven't had any
experience with that, so hopefully somebody else will supply the details
about how to get this tool and how to find the MD5 checksum for the
release you're trying to install.
Jeff wrote:
Barbara,
I have done verything you suggested here. I still get the error
message that I could have a corupt file and it won't install from the
exe. download. I have a firefox browser that I use. So, when I
download it, the download box has open on the exe in it and it won't
open to install and says that the file is corrupt.
Jeff
----- Original Message ----- From: "Barbara Duprey" <[EMAIL PROTECTED]>
To: <[email protected]>; <[EMAIL PROTECTED]>
Sent: Friday, March 21, 2008 8:50 AM
Subject: Re: [users] I am using xp and it says the installer is
incomplete or corupted.
Jeff wrote:
I can't complete the download and I have a fairly new computer, with
xp pro installed on it. I had it reformatted two months ago. Jeff
If you're still having trouble with the install, the "incomplete or
corrupted" issue is sometimes because your antivirus software is
complaining about a perfectly safe file. If you got the file from
www.openoffice.org (the official website -- careful, there are others
out there that may not be safe):
* After downloading the file, completely disconnect your computer
from the internet.
* Turn off the antivirus software.
* Double-click on the downloaded file and follow the instructions in
the installation dialogs. You can generally just accept the
defaults, but you need to think about what application will be the
default for opening MS Office filetypes (.doc, .xls, .ppt). You
can always change later, and both OpenOffice.org (OOo) and MS
Office can be used on the same computer. If your new computer came
with Office 2007 trial software, be aware that the new default
formats for that (.docx, .xlsx, .pptx) are not reliably readable
by any other applications; you should save in the old formats with
Save As if you use Office, so your files will still be usable
after the trial period without buying Office.
* When installation is complete, turn the antivirus software back on.
* Reconnect to the internet.
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