Jim Allan wrote:
Dotan Cohen wrote:
You want the card to work, but don't find it worth the time to tell
that to the company that makes it?!? Harold, here, I've done half the
work for you, go write to them:
http://www.linksys.com/servlet/Satellite?c=L_Content_C1&childpagename=US%2FLayout&cid=1114037291276&pagename=Linksys%2FCommon%2FVisitorWrapper
I cannot believe what a mess the Linksys website is. Flash mandatory,
region selection, etc...
I totally sympathesize with Harold.
I’ve provided information again and again to companies about problems
with their products, and more often than not get no response, other than
a vague suggestion that hopefully it will be fixed in the next release.
One gets tired of this, especially when in some cases you suspect and in
some cases you know that the company has long known about the bug, but
didn’t bother to tell you.
If OOo itself with its totally open bug report system often messes stuff
up, do you think that private companies with private bug reports don’t?
You send them files to demonstrate their problems. Nothing happens. it
occurs again months later. You call them up to see whether there is a
fix on the way. They’re not sure. Perhaps you could send test files
again. By the third time you give up. It isn’t worth the hassle.
In one case after sending a number of files to demonstrate a Postscript
problem with a printing system, I put the person I was in contact with
on the spot by asking specifically what happened when they ran my files.
He was forced to admit that he had never actually been able to get the
application running in Postscript at all. And we were paying thousands
of dollars a year for instant help. We at least had the application
running Postscript, and running it very well.
In another case, in another company, on a recurring problem, I was
informed by the person I was talking to that this feature I was asking
about had never worked properly. I thanked her, but asked why when I had
previously requested help no-one had simply told me this was an erratic
bug. She told me she didn’t know, since everyone in the company knew
that the routine was buggy.
Let me pass on a current story then.
It's about OpenOffic.org...I know kind of off topic, but humor me.
Shortly after the release of version OO.o 2.4 came a version 1.0.3
release of the SUN Report Builder(SRB). With SRB 1.0.4 a bunch of
peoples reports stopped working, but only those with the latest OO.o
2.4. Earlier versions of OO.o and the 3.0 beta builds didn't suffer from
the problem.
OK - into the issue tracking system then.
SRB 1.0.4 is released to fix it. Nope..
2.4.1 will fix it.
2.4.1 RC1 - nope.
2.4.1 RC2 - nope.
2.4.1 stable. - nope.
Well - kind of fixed. True for almost everyone, unless you had MS XP -
then some reports worked again, but all of them, so it seemed.
Must just be a MS XP issue. Damn those Microsoft developers.
OK - check that - hmm..found maybe an issue.
Turned out to be a none issue..fine
- take OO.o completely off, kill all remnants of same and reinstall.
Still no love - and still seems only to be a MS XP issue, since only
guys running XP are reporting it.
Dev team and internal QA team saying...it works for us, on XP.. give us
a good example.
Last night finally sent an email to the dba list with a link to a file
and said...here are two reports work on any mix other then OO.o
2.4.1/SRB1.0.4. ( only tested on XP, cause my Linux distro supplied OO.o
hasn't caught up to that yet and my Vanilla OO.o on Linux is 3.0 )
Off to sleep.
This morning - a reply in the mailing list. Your right - they don't work.
It is not an XP issue it is an OO.o 2.4.1 / SRB 1.0.4 bug.
..and...
here is a link to a just compiled .jar file that should fix it.
Yup - all the reports are running again.
Turns out the first fix introduced the second bug. ( LOL - as if that
has never happened before in the software world ;>)
Moral of the story
- sometimes you just have to be persistent.
- it is nice to be able to have contact right into the development
groups, without having to run through 3 layers of interference first.
Does raise a question though - how come only the guys running XP seemed
to have reports that exhibited the problem ( and there where a few who
did so at the web forum).
Happy Computing...
Drew
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