Hi Janelleh, You have emailed the user-list of the open source Apache Solr project. We do not know what website software or what version of Solr you are running, and there is not enough information in the email for us to guess what is wrong. Most likely there is a network issue or some software in your stack has stopped running.
May I suggest you contact the vendor or your website software, or the person/team responsible for deploying and running your website servers. They would be able to debug this for you. Jan Høydahl > 8. feb. 2022 kl. 03:37 skrev Janelleh Tang > <[email protected]>: > > Hi Solr Team, > > On top of my note below, also hope to understand whether it's either related > to any bug or subscription issue. > > Appreciate your advice. > > Thanks, > Janelleh > ________________________________ > From: Janelleh Tang <[email protected]> > Sent: Tuesday, February 8, 2022 10:04 AM > To: [email protected] > Cc: Krusty Li > Subject: Solr search function not working on website > > Hi Solr Team, > > This is Janelleh from Rosewood Corporate Digital Team. > We are using Solr search function on our website, we recently we observed > that it's no longer working on our live site and stage site. When we type > anything on the search bar, no searching recommendation result is shown. > May we seek for your advice on the potential root cause? Not sure if there is > any bug on the Solr platform or any other issue. We checked our whitelist > domain / DNS setup is proper. > Since we currently do not have a digital agency with developer that can help, > your advice is appreciated. > > (Just Fyi, to avoid poor user experience, we have currently removed the > search bar temporarily on our live site until the issue is fixed) > > Thanks in advance. > > Best Regards, > > Janelleh Tang | Corporate Digital Marketing Manager > > Rosewood Hotel Group. 21/F K11 Atelier. 728 King’s Road. Quarry Bay. Hong > Kong SAR > telephone +852 2138 7508 mobile +852 6173 1312 facsimile +852 2138 2233 > rosewoodhotelgroup.com<https://apc01.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.rosewoodhotelgroup.com%2F&data=02%7C01%7Cjanelleh.tang%40rosewoodhotelgroup.com%7C83c1b7e5ad24483fb21208d70f3d8bef%7Cab7b159c4c984ec690ad428657fc2d45%7C0%7C0%7C636994629342269510&sdata=dZ8d40UMLHioWX18wV2ua5QWlxWSTHmF7ap5iaAbcpg%3D&reserved=0> > > Please consider the environment before printing this email > > > ***** IMPORTANT INFORMATION ***** > This message and any attachment are confidential and may be privileged or > otherwise protected from disclosure. If you are not the intended recipient, > please notify the sender and delete this message and any attachment from your > system immediately. Any unauthorized use or dissemination of this message in > whole or in part is strictly prohibited.
