Hi Jan, Got it, thanks for confirming.
Thanks, Janelleh From: Jan Høydahl <[email protected]> Date: Thursday, 10 February 2022 at 7:43 PM To: Janelleh Tang <[email protected]> Cc: Krusty Li <[email protected]>, Timothee Semelin <[email protected]>, Kenneth Chan <[email protected]>, "[email protected]" <[email protected]> Subject: Re: Solr search function not working on website Solr is 100% open source, Apache 2.0 permissively licensed forever, with no bills attached :) Jan 10. feb. 2022 kl. 11:08 skrev Janelleh Tang <[email protected]<mailto:[email protected]>>: Hi Jan, Thanks for getting back with your advice. Meanwhile, I understand that Solr is an open source enterprise search platform, may I double check that there is no such thing as "subscription" (or license) required? Just hope to eliminate one of the guesses for why it's not working. As we currently do not have a vendor with developer background (we will appoint one soon), so hope to double check. Thanks in advance. Thanks, Janelleh On 10/2/2022, 5:24 PM, "Jan Høydahl" <[email protected]<mailto:[email protected]>> wrote: Hi Janelleh, You have emailed the user-list of the open source Apache Solr project. We do not know what website software or what version of Solr you are running, and there is not enough information in the email for us to guess what is wrong. Most likely there is a network issue or some software in your stack has stopped running. May I suggest you contact the vendor or your website software, or the person/team responsible for deploying and running your website servers. They would be able to debug this for you. Jan Høydahl 8. feb. 2022 kl. 03:37 skrev Janelleh Tang <[email protected]<mailto:[email protected]>>: Hi Solr Team, On top of my note below, also hope to understand whether it's either related to any bug or subscription issue. Appreciate your advice. Thanks, Janelleh ________________________________ From: Janelleh Tang <[email protected]<mailto:[email protected]>> Sent: Tuesday, February 8, 2022 10:04 AM To: [email protected]<mailto:[email protected]> Cc: Krusty Li Subject: Solr search function not working on website Hi Solr Team, This is Janelleh from Rosewood Corporate Digital Team. We are using Solr search function on our website, we recently we observed that it's no longer working on our live site and stage site. When we type anything on the search bar, no searching recommendation result is shown. May we seek for your advice on the potential root cause? Not sure if there is any bug on the Solr platform or any other issue. We checked our whitelist domain / DNS setup is proper. Since we currently do not have a digital agency with developer that can help, your advice is appreciated. (Just Fyi, to avoid poor user experience, we have currently removed the search bar temporarily on our live site until the issue is fixed) Thanks in advance. Best Regards, Janelleh Tang | Corporate Digital Marketing Manager Rosewood Hotel Group. 21/F K11 Atelier. 728 King’s Road. Quarry Bay. 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