In addition to what Jan said, Apache Solr is not a Software as a Service, it is a technology and specifically a Search Server that you can run on-premise or use through someone else service.
It's very likely that your website is implemented using a framework that internally uses Apache Solr (you will have to ask your engineers/support of that platform), for what went wrong. Cheers -------------------------- *Alessandro Benedetti* Director @ Sease Ltd. *Apache Lucene/Solr Committer* *Apache Solr PMC Member* e-mail: [email protected] *Sease* - Information Retrieval Applied Consulting | Training | Open Source Website: Sease.io <http://sease.io/> LinkedIn <https://linkedin.com/company/sease-ltd> | Twitter <https://twitter.com/seaseltd> | Youtube <https://www.youtube.com/channel/UCDx86ZKLYNpI3gzMercM7BQ> | Github <https://github.com/seaseltd> On Fri, 11 Feb 2022 at 09:21, Janelleh Tang < [email protected]> wrote: > Hi Jan, > > Got it, thanks for confirming. > > Thanks, > Janelleh > > From: Jan Høydahl <[email protected]> > Date: Thursday, 10 February 2022 at 7:43 PM > To: Janelleh Tang <[email protected]> > Cc: Krusty Li <[email protected]>, Timothee Semelin < > [email protected]>, Kenneth Chan < > [email protected]>, "[email protected]" < > [email protected]> > Subject: Re: Solr search function not working on website > > Solr is 100% open source, Apache 2.0 permissively licensed forever, with > no bills attached :) > > Jan > > > 10. feb. 2022 kl. 11:08 skrev Janelleh Tang < > [email protected]<mailto: > [email protected]>>: > > Hi Jan, > > Thanks for getting back with your advice. > > Meanwhile, I understand that Solr is an open source enterprise search > platform, may I double check that there is no such thing as "subscription" > (or license) required? Just hope to eliminate one of the guesses for why > it's not working. > As we currently do not have a vendor with developer background (we will > appoint one soon), so hope to double check. Thanks in advance. > > Thanks, > Janelleh > > On 10/2/2022, 5:24 PM, "Jan Høydahl" <[email protected]<mailto: > [email protected]>> wrote: > > Hi Janelleh, > > You have emailed the user-list of the open source Apache Solr project. > We do not know what website software or what version of Solr you are > running, and there is not enough information in the email for us to guess > what is wrong. > Most likely there is a network issue or some software in your stack has > stopped running. > > May I suggest you contact the vendor or your website software, or the > person/team responsible for deploying and running your website servers. > They would be able to debug this for you. > > Jan Høydahl > > > 8. feb. 2022 kl. 03:37 skrev Janelleh Tang < > [email protected]<mailto: > [email protected]>>: > > Hi Solr Team, > > On top of my note below, also hope to understand whether it's either > related to any bug or subscription issue. > > Appreciate your advice. > > Thanks, > Janelleh > ________________________________ > From: Janelleh Tang <[email protected]<mailto: > [email protected]>> > Sent: Tuesday, February 8, 2022 10:04 AM > To: [email protected]<mailto:[email protected]> > Cc: Krusty Li > Subject: Solr search function not working on website > > Hi Solr Team, > > This is Janelleh from Rosewood Corporate Digital Team. > We are using Solr search function on our website, we recently we observed > that it's no longer working on our live site and stage site. When we type > anything on the search bar, no searching recommendation result is shown. > May we seek for your advice on the potential root cause? Not sure if there > is any bug on the Solr platform or any other issue. We checked our > whitelist domain / DNS setup is proper. > Since we currently do not have a digital agency with developer that can > help, your advice is appreciated. > > (Just Fyi, to avoid poor user experience, we have currently removed the > search bar temporarily on our live site until the issue is fixed) > > Thanks in advance. > > Best Regards, > > Janelleh Tang | Corporate Digital Marketing Manager > > Rosewood Hotel Group. 21/F K11 Atelier. 728 King’s Road. Quarry Bay. 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